Job summary
- Main area
- Immunisation and Vaccination Service
- Grade
- Band 7
- Contract
- 10 months (Fixed term until 30/09/2025)
- Hours
- Full time - 37.5 hours per week (may include evenings and weekends)
- Job ref
- 070-AC132-1024
- Employer
- Powys Teaching Health Board
- Employer type
- NHS
- Site
- Bronllys Hospital
- Town
- Brecon
- Salary
- £46,840 - £53,602 per annum
- Salary period
- Yearly
- Closing
- 03/11/2024 23:59
Employer heading
Service Development Manager
Band 7
Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
THIS POST IS FIXED TERM UNTIL 30/09/2025 DUE TO SECONDMENT COVER
We are looking to recruit a highly motivated and adaptable individual to provide leadership and operational management to ensure an efficient and effective administration service supporting the delivery of the Vaccination programme in Powys.
The role supports the service in driving efficient, effective services, as well as value for money in planning and service delivery and is responsible for;
• Building a combination of subject matter expertise and technical skills to develop a strong, efficient service delivery.
• Provide a range of activities and lead on project managing the Vaccination Administration Teams across Powys. This will include working independently and with colleagues, from both inside and outside of the Health Board, to design and develop Programme content, as well as providing targeted improvement support.
• Provide On-Call duty in line with the opening hours of the Vaccination service.
• Line management of staff to include PADR, performance issues, recruitment, and grievance.
Main duties of the job
Review and analysis of services, making decisions as to the potential benefit from service improvement.
Development, innovation, and continuous improvement within existing service delivery.
Effective management of continuous improvement which will enhance the existing service provision through the development of policies, processes and procedures aimed at delivering innovation, culture change and the development of best practice.
Recognise quality and safety, and performance issues within the various services and identify areas for improvement.
Work closely with colleagues to ensure that processes are satisfying the correct requirements.
Provision of a range of inputs and development workshops to existing teams based on internal and external best practice benchmarking information in partnership with senior operational colleagues.
Keeping up to date with, and contributing to the development of, Health Board strategies in partnership with operational colleagues.
Working for our organisation
Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Detailed job description and main responsibilities
Detailed job description and main responsibilities can be found in the job description and person specification
Person specification
Qualifications and Knowledge
Essential criteria
- Master’s Degree level qualification or demonstrable equivalent level of work experience
- Management experience, preferably within an NHS environment, including management of projects / programmes within quality, time and financial parameters
- Evidence of continuous professional development by means of formal courses and/or workshops, study days etc
- IQT Bronze Award
- Experience of operating in a politically sensitive environment
- Experience of undertaking service audits and analysing results against the relevant governance and Quality and Safety arrangements
- Experience of designing and implementing effective service improvement programmes
- Experience of identifying and reporting risks
- Appreciation of the relationship between risk management, audit and service improvement and experience of navigating this relationship to improve a service
- Highly developed organisational skills
Desirable criteria
- IQT Silver Award
- Project Management qualification such as Prince2 or equivalent
Experience
Essential criteria
- Must have-an-understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Effective communication, negotiation and influencing skills, tenacity and an ability to lead change
- Must have-an-understanding of the public sector in Wales and understand the landscape for integration and collaboration between organisations
- Effective team working to achieve objectives within integrated services model
- Proven track record of successfully introducing service improvement or successful management of significant organisational change in a complex environment
- Knowledge and experience of capacity/demand management and planning
Desirable criteria
- Strong leadership and management skills and clear commitment to performance management
- Experience of managing and motivating staff and reviewing performance of the individuals
- Experience of identifying and interpreting national policy
- Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes / practices which could be implemented successfully to achieve service transformation (advising on policy implementation)
Aptitude and Abilities
Essential criteria
- Ability to influence at all levels
- Knowledge and experience in service redesign, service improvement, programme and or project management
- Ability to analyse and appropriately present highly complex information
- Ability to analyse complex information drawn from multiple sources and to make an informed decision or develop a range of options
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Strategic thinking – ability to anticipate and resolve problems before they arise
- Proven ability to achieve targets and objectives within a demanding and pressured environment against challenging deadlines
- Sound judgment, decision making and organisational skills
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Able to interpret legislation, national guidance within the commission context
- Self-motivated and committed to developing self
- Able to demonstrate a high level of interpersonal skills, displaying credibility, influencing skills and political acumen
- Ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive
- Ability to prioritise, make judgments, problem solve
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
- Ability to communicate clearly, rationally, and persuasively in confrontational or politically sensitive situations
- Demonstrate capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Ability to prioritise work within a pressured environment and be able to direct the activities of others
- Able to act independently and on own initiative
- Ability to deal with confidential issues in a professional and sensitive manner
Desirable criteria
- Ability to speak Welsh
Values
Essential criteria
- Demonstrate PTHB Values
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Demonstrate a high standard of professionalism, efficiency and effectiveness in all activities
- Demonstrates a strong desire to improve performance and make a difference by focussing on goals
- Tact and diplomacy particularly when imparting complex and sensitive information
- Show resilience, stamina and reliability under sustained pressure and remains focused on objectives
Other
Essential criteria
- Ability to undertake regular travel between NHS and other sites often with limited time between meetings and for long distances
- Work flexibly over a 7-day working week to meet the needs of the business
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Kate Prothero
- Job title
- Deputy Head of Service
- Email address
- [email protected]
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