Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 3
- Contract
- Fixed term: 12 months (To meet the needs of the service)
- Hours
- Part time - 22.5 hours per week
- Job ref
- 070-AC011-0225
- Employer
- Powys Teaching Health Board
- Employer type
- NHS
- Site
- Waterloo Road
- Town
- Llandrindod Wells
- Salary
- £24,433 - £26,060 per annum pro rata
- Salary period
- Yearly
- Closing
- 26/02/2025 23:59
Employer heading
Patient Services Co-ordinator
Band 3
Job overview
An exciting opportunity has arisen for an enthusiastic individual to join our team to undertake the role of a Band 3 Patient Services Co-ordinator, based within the Patient Services Department at Llandrindod Wells Hospital. The post holder will require excellent communication skills, have a positive and flexible approach to the needs of the service, be motivated, ready for the next challenge and enjoy working as part of a very busy team.
THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS TO MEET THE NEEDS OF THE SERVICE
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
Main duties of the job
The post holder will provide administrative support within the Patient Services Department, managing waiting lists, booking and sending out appointments for clinics, marking patients as attending / non-attending and undertake audio typing for specialist clinics and consultants. The post holder will also provide a range of clerical and secretarial services as directed, provide support and cross cover at Llandrindod Wells Hospital, Knighton Hospital & Glan Irfon. Travel between sites on a weekly basis will be essential.
Knowledge of WPAS and previous audio typing experience is desirable.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Aptitude and Abilities
Essential criteria
- Computer literate
- Excellent communications skills
- Ability to listen
- Excellent telephone manner
- Ability to identify, prioritise and work to short deadlines
- Able to work without supervision to achieve the objectives of the post Ability to design and layout reports, forms and other documents to a high quality and appropriate format
- Ability to take accurate minutes
- Ability to collate and undertake a basic analysis of data
- Ability to prepare information for meetings and seminars
- Ability to communicate clearly and succinctly, both orally and written
Desirable criteria
- Ability to speak Welsh
Experience
Essential criteria
- Able to work on own initiative as well as part of team
- Audio typing
- Working with patients
Desirable criteria
- Ability to write / speak Welsh
Qualifications
Essential criteria
- RSA 3 or equivalent experience
- Sound Educational Background
- Working in an office environment
Desirable criteria
- Experience of working in an environment where both tact and diplomacy has had to be used. Knowledge of the structure and operation of the Health Board
Values/Other
Essential criteria
- Communicate and build effective working relationships with colleagues at all levels both internally and externally
- Able to work hours flexibly
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Karen Jones
- Job title
- Assistant Admin & Patient Services Manager
- Email address
- [email protected]
- Telephone number
- 01597828798
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