Job summary
- Main area
- Nursing
- Grade
- Band 4
- Contract
- Fixed term: 12 months (due to funding)
- Hours
- Full time - 37.5 hours per week (Mon - Fri)
- Job ref
- 070-AC001-0125
- Employer
- Powys Teaching Health Board
- Employer type
- NHS
- Site
- Llandrindod Wells Community Hospital
- Town
- Llandrindod Wells
- Salary
- £26,928 - £29,551 per annum
- Salary period
- Yearly
- Closing
- 23/01/2025 23:59
Employer heading
Discharge Liaison Officer
Band 4
Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
The role is central to the co-ordination of both complex and non-complex
discharges. The post will be based within the Patient Flow Hub, and have
responsibility for overseeing non-complex and complex patient discharges within PTHB Community Hospitals. In the course of their duties will be responsibility for;
Facilitating and/or assist with effective, efficient and timely discharge of
patients from hospital. Particular emphasis is placed upon quick
turnaround of patients. This may include complex multi-disciplinary
assessment signposting, liaising directly with patients and their families/
Care Transfer Coordinators/ MDT’s assisting in case conferences for
patients with complex health and social care, palliative care or
rehabilitation or housing needs. Giving families support and information.
Support the patient flow hub, as well as working closely with a range of
professionals and external agencies within the hospital and in community
services.
Work independently, following procedures and treatment plans, but under the direction of the patient flow hub, and within agreed boundaries.
Responsible for ongoing/complex planning in regards to process mapping patients journeys for modelling purposes.
Provide training on systems to new staff joining the team.
Main duties of the job
The role is central to the co-ordination of both complex and non-complex discharges at Llandrindod Wells Community Hospital, and part of the Patient Flow team. The DLO will have responsibility for overseeing non-complex and complex patient discharges within PTHB Community Hospitals.
Facilitating and/or assist with effective,efficient, and timely discharge of patients from hospital. Emphasis is placed upon quick turnaround of patients.This may include complex multi-disciplinary assessment signposting, liaising directly with patients and their families/ Care Transfer Coordinators/ MDT’s assisting in case conferences for patients with complex health and social care,palliative care or rehabilitation or housing needs. Giving families support and information. Support the patient flow hub, as well as working closely with a range of professionals and external agencies within the hospital and in community services. Work independently, following procedures and treatment plans, but under the direction of the patient flow hub, within agreed boundaries. Work as part of the flow hub and work effectively with the wider multi-disciplinary team and third sector groups to facilitate patient discharges in a timely manner across Powys Supporting Ward staff and multi-disciplinary teams in facilitating effective, safe, and timely patient discharge. Providing the patient flow hub with updated information on patients requiring discharge.
Working for our organisation
Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Detailed job description and main responsibilities
You will be able to find the full Job Description and Person Specification attached in the supporting documents or click “Apply now” to view it in Trac.
The ability to speak Welsh is ideal for this position; candidates who speak Welsh and/or English are welcome to apply for this position.
THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO FUNDING.
Person specification
Qualifications
Essential criteria
- Experience of working in an administrative capacity within Health or Social Care teams at NVQ Level 3 level or equivalent
Desirable criteria
- Knowledgeable about discharge planning from a Health or Social Care setting
Experience
Essential criteria
- Experience of work in an administrative capacity involving a range of disciplines Administrative skills including excellent IT skills Experience of multidisciplinary team working Understands the need for strict confidentiality
Desirable criteria
- Previous experience of NHS or Social Care clinical setting Working in a high pace role and adapting to change depending on workload
Aptitude and Abilities
Essential criteria
- Excellent verbal and written communication skills Numeric skills Excellent IT, computer literacy and keyboard skills Good interpersonal skills Excellent organisational and time management skills Good record keeping Able to work independently whilst under appropriate supervision, Good communication skills Able to demonstrate a positive and caring attitude to all patients, relatives and members of staff in a calm manner Flexible approach to needs of service Ability to motivate self and others Confident in approaching tasks Enthusiastic Ability to deal with distressing situations Abilities required to perform effectively in the role Able to demonstrate tact and diplomacy when working with others
Desirable criteria
- Ability to speak or learn Welsh to a satisfactory level Ability to work with patients with communication barriers/motivational issues Able to provide constructive feedback on performance to others in manner that is well received
Values
Essential criteria
- Demonstrate PTHB Values
Other
Essential criteria
- Flexibility to meet service needs Able to undertake the full range of duties of the role Satisfactory DBS clearance
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Christina Thomas
- Job title
- Senior Manager Unscheduled Care
- Email address
- [email protected]
- Telephone number
- 07709 720896
- Additional information
[email protected] Senior Nurse, Unscheduled Care
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