Job summary
- Main area
- Dental
- Grade
- Band 2
- Contract
- Bank
- Hours
- Part time
- Other
- Job ref
- 070-BAD-1124
- Employer
- Powys Teaching Health Board
- Employer type
- NHS
- Site
- Park Street
- Town
- Newtown
- Salary
- £22,720 pro rata, per annum
- Salary period
- Yearly
- Closing
- 28/11/2024 23:59
Employer heading
Bank-Dental Administrative Assistant
Band 2
Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
There is a new opportunity for a Bank Administrative Assistant to provide comprehensive, front desk/administrative support to the Dental Department.
The post holder will provide first point of contact for the department and will be responsible for a variety of administrative and clerical duties, including managing incoming calls, enquiries and booking of patients.
The post holder will need to have excellent organisational skills and will be required to demonstrate appropriate computer literacy.
Main duties of the job
Manages incoming telephone calls and enquires, which may be of a complex and sensitive nature, taking messages accurately, forwarding in a timely manner, ensuring confidentiality.
To undertake clerical duties in the form of receiving and booking in patients, recording patient details. To access previous records for patients attending for dental treatment, using the Dental software
Communicate with patients to ensure medical history, consent forms and any other relevant information needed are completed on arrival.
Working for our organisation
Powys is cited as being a wonderful place to live and work; a rural health setting where you can personally and professionally grow, where patients are at the heart of care provision. If you are an ambitious professional in search of job satisfaction, Powys is the place to be. Whatever your career aspirations, we are committed to supporting and developing you.
Powys Teaching Health Board is responsible for meeting the health and wellbeing needs of the population of Powys. Powys is the largest county in Wales with Snowdonia to the North and the Brecon Beacons to the South, the spectacular scenery is something to behold. Working in partnership, we commission and provide award-winning hospital, community, mental health and learning disability services, so our portfolio is varied and diverse. We are proud to offer patients an unrivalled level of care and range of careers for professionals who want to make a real difference.
Did you know – Powys Teaching Health Board accepts applications to retire and return from within the NHS in Wales. If you would like to know more, please contact the Powys Teaching Health Board Workforce team on 01874 712580 or [email protected]
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Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person specification
Qualifications
Essential criteria
- Educatedto GCSE level or literacy/numeracy L1 or equivalent
- RSA/OCR II qualification or equivalent demonstratable skills
- Computer literate and experience of using microsoft packages
Desirable criteria
- Some knowledge of the Community Dental Service
Experience
Essential criteria
- Experience of customer service first point of contact support
- Experience of working as part of a team, or on own initiative
- Experience of prioritising own workload and meeting deadlines
Desirable criteria
- Previous experience in similar post
Aptitudeand Abilities
Essential criteria
- Ability to communicate clearly and effectively, face to face and by telepone
- Excellent organisational skills
- Ability to use initiative to defuse difficult situations involving patients
Desirable criteria
- Ability to speak Welsh
Values
Essential criteria
- Abilityto support and demonstrate PTHB values and behaviours
Other
Essential criteria
- Flexible in approach to work and the changing needs of colleagues and the service
- Undertake training and personal development as required
- Ability to travel across PTHB sites
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Jacqui Bennett
- Job title
- Senior Dental Nurse
- Email address
- [email protected]
- Telephone number
- 01686 617363
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