Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 070-AC098-0724
- Employer
- Powys Teaching Health Board
- Employer type
- NHS
- Site
- Welshpool Hospital
- Town
- Welshpool
- Salary
- £22,720 per annum pro rata
- Salary period
- Yearly
- Closing
- 05/08/2024 23:59
Employer heading
Patient Services Assistant
Band 2
Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
Work within Patient Services and/or Administration supporting Hospital Services including Out-Patients.
Main duties of the job
We are seeking a motivated and enthusiastic addition to the Patient Services team to assist in the efficient and accurate processing of WPAS information and hospital appointment booking.
You will be required to process referrals from receipt through to appointment booking using the partial booking WPAS function and adhering to waiting list guidelines and Health Records procedures. You will be patient focused with good communication and telephone skills able to work under own initiative as well as within a small team.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Good standard of basic education
- Computer literate and experience of using Microsoft packages including Word and Excel
- RSA or NVQ 2 in IT skills or relevant work experience
Desirable criteria
- Previous experience in administrative clerical duties
- Ability to speak Welsh
Aptitude Abilities
Essential criteria
- Ability to deal face to face with members of the public, patients and clinicians
- Good telephone manner
- Ability to use initiative to defuse difficult situation involving patients
- Ability to work as part of a team or on own initiative
- Ability to deal sympathetically with patients and relatives
Other
Essential criteria
- Punctual and reliable
Values
Essential criteria
- Demonstrate PTHB Values
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Amanda Brown
- Job title
- Patient Services Manager North
- Email address
- [email protected]
- Telephone number
- 01938558926
List jobs with Powys Teaching Health Board in Administrative Services or all sectors