Job summary
- Main area
- Pharmacy
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 224-PA20240501581
- Employer
- The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- The Robert Jones and Agnes Hunt Orthopaedic Hospital
- Town
- Gobowen
- Salary
- £22,816 - £24,336 pa
- Salary period
- Yearly
- Closing
- 02/08/2024 08:00
Employer heading
Pharmacy Administrator for Homecare Medicines Service
NHS AfC: Band 3
Here at the Robert Jones and Agnes Hunt Orthopaedic Trust, we are very proud of our reputation for providing outstanding care to our patients. Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.
Job overview
Our Team have an exciting opportunity for an individual to join the Pharmacy Homecare Service as a Pharmacy Administrator.
Further to new investment in the Pharmacy Service at Robert Jones and Agnes Hunt Orthopaedic Hospital we are looking for an Administrator to work alongside the Senior Pharmacy Technician and Pharmacist for Homecare and High-cost drugs in leading the Pharmacy Homecare Service and managing high-cost drugs.
Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visit UK Visas and Immigration - GOV.UK (www.gov.uk)
Main duties of the job
The Trust has an excellent reputation for delivering Rheumatology and Metabolic Bone Services to the whole of Shropshire and neighbouring counties in England and Wales and the Pharmacy Homecare Service supports these patients in delivering cutting edge medicines to over 2,300 patients. This demand is growing as new therapies and NICE guidance become available.
You must have excellent organisational skills and the desire to provide a high quality, safe, effective and efficient service to our patients. You must be able to work under pressure, prioritise work and be able to work alone as well as part of a team. You will also supervise and manage other members of the team. The role ensures that RJAH homecare services are of a consistently high quality and in line with the Royal Pharmaceutical Society Homecare Standards and local policy and procedures.
Working for our organisation
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.
Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect.
Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role. We have a range of staff benefits on offer.
Come and join our wonderful, friendly team at Robert Jones and Agnes Hunt Orthopaedic Hospital. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare. With endless personal development opportunities available, at RJAH we will endeavour to turn your job into a career!
Detailed job description and main responsibilities
- Supporting the pharmacy homecare team with any clerical and administrative tasks.
- Ensuring invoices relating to the Homecare services are processed in a timely manner in accordance with pharmacy Standard operating procedures and suppliers’ terms and conditions.
- Investigate routine queries, aid and advice as necessary to homecare companies, patients and Trust staff. Referring all complex queries to senior colleagues.
- Request repeat prescriptions for homecare medicines by communicating with other departments within the trust by phone or e-mail.
- Maintain records either manual or computerised in a clearly defined filing system, which allows easy access for other users.
- To assist with Lead Homecare Technicians duties during absences.
- To undertake any other duties within reason as requested by Pharmacy homecare technician or Homecare Pharmacist.
- Ensure prompt and accurate payment of invoices as needed, escalating discrepancies where appropriate.
GENERAL
1. Complying with all Trust and departmental policies and standard operating procedures on a daily basis.
2. Participating in audits and project work as required by medical, nursing and pharmacy staff.
3. Be committed to maintaining a high-quality service to patients.
4. Being able to deal with distressed patients and carers and being sensitive to their needs.
5. Accurately input data into the pharmacy computer system, ensuring own computer transactions are performed accurately, maintaining stock levels and quality of data.
Person specification
Education and Qualifications
Essential criteria
- GCSE English grade C / level 4 or above
- GCSE Mathematics Grade C / level 4 or above
Desirable criteria
- NVQ Level 2 or above in pharmaceutical sciences, finance or business
Experience
Essential criteria
- Customer Care experience
- At least one year's experience in an administrative role.
Desirable criteria
- Previous NHS experience
- Previous Pharmacy experience
- Previous experience of working with finance/procurement systems
Skills, Ability and Knowledge
Essential criteria
- Good verbal and written communication skills
- Excellent written and verbal communication skills using plain English
- The ability to listen effectively and to provide clear, concise, accurate information
- The ability to prioritise workload when working under pressure and using own initiative.
- Maintain confidentiality of information at all times
- The ability to recognise professional and personal limitations referring to appropriate person when necessary
- The ability to be flexible and adaptable to the service needs
Desirable criteria
- Previous experience working with customers Hospital environment
- Knowledge of prescribing and dispensing processes in the hospital settings
- Knowledge of pharmacy computer systems including procurement systems
Other
Essential criteria
- A positive ‘can do’ attitude combining an enthusiastic and intelligent approach to work.
- Honest and trustworthy and able to always maintain strict confidentiality.
- Ability to deal with difficult people in person and on the phone
- Self-motivated and ability to motivate others.
- Willing to undertake new roles and responsibilities and demonstrating the ability to be flexible and adapt to change
- Presentable in professional setting
- Attention to detail
Desirable criteria
- Able to work unsocial hours when required
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Fiona Bevan
- Job title
- Chief Pharmacist
- Email address
- [email protected]
- Telephone number
- 01691 404463
List jobs with The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust in Health Science Services or all sectors