Job summary
Employer heading
Receptionist - Resources Team
NHS AfC: Band 2
Here at the Robert Jones and Agnes Hunt Orthopaedic Trust, we are very proud of our reputation for providing outstanding care to our patients. Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.
Job overview
We are now in a position to recruit a Receptionist (Band 2) to join our team on a permanent basis for 15 hrs per week.
The main purpose of the role is to provide reception cover for a variety of clinical areas within the Trust, with a focus on providing an excellent patient experience in all interactions; the post holder will demonstrate attention to detail and organisational skills. The post holder will also provide comprehensive administration support to ensure deadlines are achieved and flow of work is prioritised in order to meet targets and objectives.
Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visit UK Visas and Immigration - GOV.UK (www.gov.uk)
Main duties of the job
Provide a professional and efficient reception service to a variety of clinical areas within the trust. To greet and reassure patients on arrival and give them clear instructions ensuring a patient centered
service is maintained at all times.
Supporting Clinical Colleagues in organising the daily running of the outpatient clinics, and maintaining patient flow through the department, whilst keeping patients informed of any delays.
To liaise with clinical staff to ensure smooth running of clinics and to develop good working practices and relationships with the team.
To provide advice and information to patients regarding their appointments, clinic arrangements etc; resolve queries from patients and relatives in relation to these areas and reassure nervous patients.
To gather and share information as required for the relevant clinical area, either verbally or electronically, which is pertinent to the members of the clinical and non- clinical teams, exercising discretion and confidentiality at all times.
To pass on queries to colleagues within the team ensuring that patients are communicated with in an effective manner.
Ensure that outcomes of outpatient clinics are recorded and directed to relevant secretarial and clerical staff with full reasons for attendances/cancellations/postponements.
To liaise with portering staff to transport patients to x-ray and transport desk.
Working for our organisation
Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.
Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
Detailed job description and main responsibilities
The Jobholder will be expected to have good numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent).
They would need to have proficient computer skills, including data entry and/or Microsoft Office experience and would need an understanding of confidentiality and the use of discretion.
In respect of Knowledge /Experience/Skills we would like the jobholder to have the following:
Recent customer service experience
Administration experience in working in a busy office environment
Excellent Communication skills and interpersonal skills (written and oral)
Ability to work on own initiative
Ability to prioritise work
Ability to work on own initiative.
Ability to prioritise work
Ability to manage busy workload where accuracy and attention to detail is essential.
Full details can be found within the Job Description and Person Specification document.
Person specification
Qualifications/ Training
Essential criteria
- Numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent)
- Computer skills including data entry and/or Microsoft Office experience.
- Understanding of confidentiality and the use of discretion.
Knowledge/ Experience
Essential criteria
- Recent customer service experience
- Administration experience of working in a busy office environment
Desirable criteria
- Working in a healthcare setting with a customer service / patient facing role.
Skills and Competencies
Essential criteria
- Excellent Communication skills and interpersonal skills (written and oral).
- Ability to work on own initiative
- Ability to prioritise work
- Ability to manage busy workload where accuracy and attention to detail is essential.
Personal Qualities
Essential criteria
- Open, honest and acts with integrity.
- Able to remain calm during potentially difficult situations.
- Team worker, patient, flexible and self-motivated.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Larissa McElroy
- Job title
- Administrative Service Manager
- Email address
- [email protected]
- Telephone number
- 01691 404000
- Additional information
Extension 4477
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