Job summary
- Main area
- Spinal Cord Injury
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time
- Job share
- Flexible working
- Job ref
- 224-PA20240601655
- Employer
- The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Midland Centre for Spinal Injuries
- Town
- Oswestry
- Salary
- £22,816 - £24,336 pa pro rata
- Salary period
- Yearly
- Closing
- 09/07/2024 23:59
Employer heading
Resettlement Assistant
NHS AfC: Band 3
Here at the Robert Jones and Agnes Hunt Orthopaedic Trust, we are very proud of our reputation for providing outstanding care to our patients. Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.
Job overview
Resettlement Assistant 22.5 hours per week
Standard working days Monday, Tuesday and Wednesday (with flexibility required).
We are looking to recruit a colleague who will provide secretarial and administrative support to the Resettlement Team (part of the Midlands Centre for Spinal Injuries) to assist with the discharge process to prevent delays.
The role involves working closely with the Resettlement Officers throughout all stages of the discharge process and provides a key role assisting patients and their families to complete application forms and follow up progress with the relevant agencies.
You will join a team of 3 Resettlement Officers, a Resettlement Discharge Assistant, 2 Generic Support Workers and a Resettlement Assistant.
Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visit UK Visas and Immigration - GOV.UK (www.gov.uk).
Main duties of the job
Working within the Resettlement Team involves liaising with external bodies such as Social Services and CCGs when setting up new patient care cases, following up referrals and liaison with community teams, and family members .
Working for our organisation
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.
Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role and have a range of fantastic staff benefits on offer to everyone who joins RJAH.
Detailed job description and main responsibilities
- follow up referral to Social Services to ensure allocation of named Social Worker prior to Discharge Planning Meeting.
- To notify the community team (GP, DN, SW, COT) in writing, of patient admission and provisional discharge date, on behalf of the Consultant.
- To notify the Community Team of Discharge Planning Meetings
- To assist family members with applications for eligible travel expenses and accommodation.
- To contact charitable Agencies to assist with above
- To work closely and effectively with the Resettlement Team in order to support communication throughout the service, take messages and relay information.
- On instruction of R.O to liaise with Housing Departments and assist patient to complete housing applications.
- To be responsible for liaising with the Department of Works and Pensions representative and organising the Benefit Clinic every Friday and collating MDT reports and other relevant documentation.
- To manage own time effectively to meet service objectives, prioritising work according to the demands of the service.
- To maintain effective communication
- To enter out- patient and community activity onto PAS on behalf of the Resettlement Officers.
- To update patient information i.e EDD’s onto Lorenzo/PSAG.
- Establish and maintain effective exchange of patient information between Midland Centre for Spinal Injuries (MCSI), and community colleagues maintaining confidentiality.
- To protect all confidential information concerning patients, only making disclosures with the patient consent.
- To discuss in a sensitive manner information which may cause emotional distress.
- To maintain clear and accurate records in patients resettlement notes of the service activity in order to monitor working practices.
- To maintain clear and accurate records of telephone communications and referrals/applications made.
- To ensure accurate information about patients on hospital computer systems
Person specification
Qualifications
Essential criteria
- Secretarial skills, RSA 3 or NVQ 3 Business Administration
- ECDL or equivalent qualification/experience
Experience
Essential criteria
- Experience of working in an office/administration environment in secretarial or similar role
Desirable criteria
- Experience working within the NHS or a community care setting
Skills
Essential criteria
- Secretarial skills including audio and copy typing
- Working knowledge and application of Microsoft Office
- An understanding of other software packages
- Good written and time managements skills
- Excellent interpersonal and communication skills
- Negotiation and diplomacy skills
- Ability to work alone, unsupervised
- Ability to remain professional in a busy office environment
- Team working
- Flexible to meet service needs
Knowledge
Essential criteria
- Knowledge of NHS computer systems – PAS, EPR, SF4
Desirable criteria
- Knowledge of: Spinal cord injuries NHS and Community Care Act 1990 Community Discharge (Delayed Discharge) Act 2003
Personal Qualities
Essential criteria
- Flexible
- Polite and helpful
- Calm demeanour
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Emma Canlett
- Job title
- Resettlement and Community Liaison Officer
- Email address
- [email protected]
- Telephone number
- 01691404374
- Additional information
Emma Canlett 01691 404374
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