Job summary
Employer heading
Senior Clerical Officer - Oncology & Haematology Centre
NHS AfC: Band 3
Job overview
We are looking to appoint a total of 1.0 WTE Senior Clerical Officer to work within the Administrative and Clerical teams within the Haematology & Oncology Departments at The Royal Shrewsbury Hospital. Part Time and Full Time hours will be considered. The successful individual will assist the Admin Supervisors / Centre Operations team to ensure the team are delivering the highest possible standard of work.
You will require excellent computer skills and have knowledge of existing IT systems eg Oracle, Health Roster, Hospital Transport, Employee Online, Careflow and Chemotherapy E-Prescribing systems (Aria) to maximise efficiency and effectiveness.
The post holder will need to be able to work flexibly between the hours of 8.00 am and 6.00 pm Monday to Friday.
Main duties of the job
The post holder will be required to work accurately under pressure, meeting tight deadlines, with the ability to manage and prioritise their own workload and that of the wider team. You will also be an integral part of the team in being able to undertake any aspects of the work. This will involve working within reception, the booking office, undertaking clinic management or ward clerking on a regular basis.
Working for our organisation
The Lingen Davies Centre & The O'Connor Unit cares for Haematology & Cancer patients within Out-patient Clinics and Day Units delivering chemotherapy, immunotherapy and radiotherapy treatments.
You will be working as part of an Administration Team that are caring, friendly and helpful in making a great first impression when patients/visitors arrive at the Departments.
The Administration Teams play a vital role in helping our Health Professionals to provide the very best care. The Department offers a fully supportive environment to work in with great opportunities to progress.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Education/Training
Essential criteria
- 4 x GCSE's (Grades 4 - 9) or equivalent experience
- Knowledge of Microsoft Office packages
Desirable criteria
- NVQ Level 2 in Business Administration
- OCR / RSA Level 1 or 2 word processing
Experience
Essential criteria
- Previous general office / admin experience
- Previous NHS experience
- Knowledge of PAS software programmes (Sema / Careflow, Clinical Portal, Aria, Somerset)
Desirable criteria
- Previous Supervisory / Team Leader experience
Skills
Essential criteria
- Excellent IT skills
- Patient focused
- Good communication skills with excellent telephone manner
- Able to communicate sensitively and tactfully with patients and carers
- Ability to prioritise and work using own initiative
- Excellent organisational skills
- Ability to work effectively as part of a team
- Ability to work under pressure whilst remaining calm and confident
- Reliable with good time management
Desirable criteria
- Experience of Sema / Careflow clinic management
- Committed to continuous professional development
Knowledge
Essential criteria
- Experience of booking and scheduling appointments
- Previous experience of E-prescribing systems
- Knowledge of Health & Safety in the workplace
- Understanding of confidentiality / data protection issues
Desirable criteria
- Knowledge of NHS cancer pathways
- Knowledge of RTT pathways
- Knowledge of SQL reporting
Documents to download
Further details / informal visits contact
- Name
- Lorna Green
- Job title
- Oncology Admin Supervisor
- Email address
- [email protected]
- Telephone number
- 01743 261000
- Additional information
By Phone: 01743 261000 ext. 3152
If you have problems applying, contact
- Address
-
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
- Telephone
- 01743 492402
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