Job summary
Employer heading
Maternity Outpatients Supervisor
NHS AfC: Band 3 (pending AfC outcome)
Job overview
* The banding for this role is subject to Agenda for Change outcome *
To provide leadership and management for the day to day running of the Administration and Clerical team within the Maternity Outpatients and Scan Department and Paediatric Outpatients at Royal Shrewsbury Hospital, ensuring the A&C team are delivering the highest possible standard of work.
- To provide leadership and management for the day to day running of the Administration and Clerical team within the Maternity Outpatients and Scan Department and, if applicable, Paediatric Outpatients, ensuring the A&C team are delivering the highest possible standard of work.
- To have a robust understanding of the patient administration, outpatient clinic systems and of the case notes system and to be able to deliver all aspects of the administration service, if staffing levels require this.
- To optimise list utilisation with proactive thinking, regularly monitoring the capacity of appointments an taking appropriate action to ensure the efficiency of appointments utilisation and liaising with sonographers/midwives when extra capacity is required.
- To have a clear understanding of antenatal/maternity pathways and the importance of aligning antenatal appointments with obstetric scan appointments as necessary.
- To provide basic clinical information to patients in relation to the type of clinic they are attending and any medical instructions they need to follow prior to their appointment.
Main duties of the job
- Providing secretarial and/or administrative support to colleagues, teams and/or services.
- Carrying out a range of administrative duties including answering queries, progress chasing, task-related problem solving.
- Using specialist knowledge in administration, policies, and procedures to respond to non-routine matters.
- Liaising with own and other departments.
- Accurately maintaining electronic and/or hard copy records.
- Dealing with enquiries e.g. from patients, relatives and staff.
- May provide training/supervision/leadership.
- Coordinating activities such as meetings, waiting lists, clinics.
Working for our organisation
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Qualifications
Essential criteria
- 4 GCSE’s A-C Grade or equivalent
- NVQ Level 3 business administration / customer services or equivalent level of experience
Knowledge
Essential criteria
- Proven experience of working in an admin / receptionist setting
- Evidence of ability to achieve own work targets
Desirable criteria
- Previous NHS experience
Skills
Essential criteria
- Evidence of ability to deal with complex and sensitive matters with tact
- Evidence of standard level use of IT packages such as Microsoft Office suite of products
Desirable criteria
- Knowledge of NHS Policies
Documents to download
Further details / informal visits contact
- Name
- Sheila Thomas
- Job title
- Maternity Outpatients Supervisor
- Email address
- [email protected]
- Telephone number
- 01743261000
- Additional information
RSH Maternity Outpatients - Ext. 1143
Danielle Haywood
Service Manager
01952 641222 Ext: 4350
List jobs with The Shrewsbury and Telford Hospital NHS Trust in Administrative Services or all sectors