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Job summary

Main area
N/A
Grade
NHS AfC: Band 4
Contract
Permanent: Viv Grier
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
223-UPT-865
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£26,530 - £29,114 per annum
Salary period
Yearly
Closing
26/11/2024 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Urgent Appointment Team Leader

NHS AfC: Band 4

Job overview

To manage the Urgent Appointment Team, ensuring the provision of an efficient and effective booking service in accordance with National Cancer Waiting Times Guidance and local Trust policies and procedures.

 

 

Main duties of the job

Main Duties and Responsibilities

To communicate information with patients, relatives or staff on a variety of departmental matters.

 

To communicate complicated administrative information to staff from other departments, external contacts.

 

To communicate complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required

 

To exercise judgements when dealing with enquiries and to analyses information to resolve problems

      

      May need to communicate with patients, but on non-clinical matters (i.e. appointment times, provide directions or explain local procedures).

·        

T    To manage a team’s performance or to provide training to others in own   discipline (i.e. policies/processes or IT systems)

 

·       To develop databases/spreadsheets, to collate or produce reports on a regular basis.

 

·       To input data onto relevant systems, required to store and retrieve information or to collate and report data.

 

·       Optimise the use of technology for area of own work.

Working for our organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

 

Detailed job description and main responsibilities

The post holder will be required to will work as a key member of the team within the department to manage operational issues, taking independent action when necessary including;

a.    Recruitment and retention of staff

b.    Undertaking annual appraisals

c.    Management of sickness

d.    Management of annual leave

e.    Ongoing review of resources to ensure work is covered at all times

 

The post holder will work without supervision and manage own workload and that of the Urgent Appointment Team, ensuring that all referrals are managed in accordance with national and local guidelines and that appointments are booked within standard and non-attendance managed appropriately.

 

The post holder will be responsible for the validation of patients on a cancer waits pathway, ensuring that first appointment adjustments are accurately recorded and all information is correct on the system prior to monthly cancer waits submission.

 

The post holder will be required to deal with enquiries from GPs, patients, clinicians and other staff groups across the organisation regarding the Urgent Appointment Team.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE including English and Maths or equivalent
  • Educated to level of NVQ Level 3 Business Administration / diploma or equivalent level of experience requiring on going on-the job training

Knowledge, Behaviours and Experience

Essential criteria
  • Significant office experience
  • Experience of working in the NHS
  • Computer literacy (eg Microsoft packages - Excel, Word, Powerpoint)
  • Confidentiality / Handling Sensitive data
Desirable criteria
  • Good working knowledge of NHS systems (E Referrals, Health Roster, Clinical Portal, Careflow)

Skills

Essential criteria
  • Able to communicate at various levels of staff
  • Demonstrate good verbal and written skills
  • Excellent communicator both face to face and on the telephone / teams calls
  • Ability to prioritise workload, and plan and organise own time effectively, high standard of time management skills
Desirable criteria
  • Experience of communication at patient level
  • In depth understanding of national cancer targets
  • Leadership and team building skills

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Viv Grier
Job title
Assistant Cancer Performance Manager
Email address
[email protected]
Telephone number
01743261662

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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