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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (over 7 days a week)
Job ref
223-WCK-018
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Princess Royal Hospital
Town
Telford
Salary
£23,615 per annum / pro rata
Salary period
Yearly
Closing
04/02/2025 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Ward Clerk/Receptionist Elective Hub

NHS AfC: Band 2

Job overview

An exciting and unique opportunity has arisen to join us in the new Elective Hub at The Princess Royal Hospital, Telford. This brand new purpose built Elective Hub opened on the 10th June this year and we are looking to expand our team to help this new area.  You will be part of a small team of ward clerk and reception staff working to help with the  patient journey through the Elective Hub.

The successful applicant will find this role challenging, exciting and rewarding. We wish you every success with your application and look forward to welcoming you to our team.

Main duties of the job

The successful applicant will need to have experience in dealing with the general public,  they will have good IT skills and remain calm under pressure in this challenging role. You will be required to be flexible within the contracted hours.  You will also provide cover for annual leave and sickness.  Full training will be provided for all candidates.

Duties will include;

  1. Welcome new patients into the Elective Hub, checking particulars on their records and ensuring notes are in order.  Ensure identity bracelets available for nursing staff.  Compile sets of required blank documentation for elective patients.
  2. Answer the telephone, responding to questions or requests as appropriate.
  3. Request and collect (or deliver when requested) notes from various departments. 
  4. Order transport for patients as requested by nursing staff, competing appropriate paperwork. 
  5. Ensure records are sent from the unit correctly compiled and completed following patient discharge.
  6. Ensure demographics of admitted, transferred and discharged patients are updated electronically and manually. Ensure that CareFlow demographics accurately reflect the units bed state. 
  7. Working with the MDT to ensure the smooth running of the Elective Hub, maintaining high standards at all times, communicating effectively with work colleagues, ensuring health and safety and cleaning standards of your designated area are kept to high standard.  

Working for our organisation

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, helpful friendly teams and excellent professional development opportunities.

 

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

 

 

Person specification

Knowledge

Essential criteria
  • An understanding of the requirements of the role
Desirable criteria
  • Knowledge of hospital administration system

Qualifications

Essential criteria
  • Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Experience

Essential criteria
  • Basic Computer skills
Desirable criteria
  • Qualification in word processing / IT skills
  • Customer Care Experience

Communication Skills

Essential criteria
  • Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Personal Qualities

Essential criteria
  • Ability to work well independently and within a multidisciplinary team
  • Evidence of good interpersonal skills
  • Attention to detail

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss Pledge

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Manjinder Kaur
Job title
Ward Manager
Email address
[email protected]
Telephone number
01952641222
Additional information

By phone: 01952 641222 ext.4966

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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