Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Women & Children's
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Part time
  • Flexible working
25 hours per week (Hours can be worked flexibly between Monday and Friday)
Job ref
223-SSP-411
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Princess Royal Hospital
Town
Telford
Salary
£22,816 - £24,336 per annum / pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Support Secretary - Paediatrics

NHS AfC: Band 3

Job overview

An opportunity has  a risen for a Support Secretary to join the Women and Children's Paediatric and Neonate team. This is a busy, fast paced role working in a large open plan office and is an excellent opportunity to gain valuable experience in the day-to-day management of a busy Medical Secretaries office.  The successful applicant will be given the opportunity to develop new skills and knowledge whilst working within a friendly and established team, you will be a valuable member of the team who will be supported to achieve a wide range of duties and tasks.

The post holder will produce  accurate clinical and general correspondence, using complex and sensitive medical terminology from audio transcription. Experience in this would be desirable. 

The ability to plan and prioritise a varied workload is essential, as are good interpersonal skills and the ability to communicate with a variety of staff groups at all levels.

Other duties will include responding to telephone calls from anxious and distressed parents dealing with patients investigations and results, photocopying, scanning and filing.

*Please note the vacancy may close early if a high volume of applications are received*

Main duties of the job

  • Using Microsoft Office application, produce clinical correspondences with audio transcription.
  • Include communication to General Practitioners and other health 
    professionals, clinical letters, notes and discharge summaries.
  • Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent manner
  • Arrange and service meetings as required
  • Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
  • To adhere to agreed policies, procedures and protocols.

Working for our organisation

The successful applicant will be working alongside a team of Paediatric and Neonatal Medical Secretaries within the Women and Children’s Centre, who support a number of Paediatric/Neonatal  Consultants which provides a variety of interesting work. 

You should already possess 4 GCSE's (grades 9 - 4) or A - C, RSA stage 2 / 3 typing / word processing (or have equivalent experience), knowledge of MS Office and be working (or willing) towards NVQ Level 3 Business/ Medical Admin or AMSPAR.

Detailed job description and main responsibilities

For full duties and responsibilities regarding the role, please refer to the attached document entitled Job Pack 

Person specification

Education /Training

Essential criteria
  • 4 GCSE (C and above) or equivalent
  • RSA Stage 3 typewriting, word processing
Desirable criteria
  • ECDL
  • NVQ 2 Business Admin

Experience and Attainments

Essential criteria
  • Audio typing
  • Customer Care
  • Secretarial procedures
  • Knowledge of software programs
Desirable criteria
  • Medical Secretarial
  • Medical terminology
  • NHS Experience

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employer

Documents to download

Apply online now

Further details / informal visits contact

Name
Louise Clayton
Job title
Assistant Operations Manager
Email address
[email protected]
Telephone number
01952 641222
Additional information

Extension 4350 

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
Apply online nowAlert me to similar vacancies