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Job overview

To undertake the organisation and co-ordination of a range of patient safety systems / databases and administration for the patient safety team. Liaising and co-ordinating with staff and managers as required, ensuring all administration tasks are carried out efficiently and promptly, and using initiative to resolve problems. To contribute to the efficient operation of Trust wide patient safety systems through the accurate maintenance of filing systems and inputting of data. To provide support to the patient safety team, for example to assist in preparing for meetings, room booking and setup etc.

Main duties of the job

Management of patient safety systems and databases

Review and data checking of all incidents reported on the Trust’s incident reporting system.

Filtering of reported incidents through the patient safety incident system.

Liaising with staff and managers regarding data quality to support improvement.

Filtering of potential serious incidents by grading.

Escalation of any incidents that cause potential serious concern.

Updating and managing a variety of patient safety databases.

Supporting the patient safety team administration.

Responding to general enquiries coming in to the office including, telephone, face to face, written inquiries and email, taking & passing on messages as required.

Managing Microsoft outlook (calendar / diary) on behalf of patient safety team managers.

Preparing records for patient safety meetings.

Providing administrative support to patient safety managers, including typing correspondence, reports, organising meetings, and occasional minute taking.

Closing and archiving old files.

Ensuring that all work done is consistent, and in line with agreed process, to ensure that all materials information from the patient safety team is of high quality, giving a professional and reliable service to all staff.

Provide cover for other administrators as required, and contribute as necessary to the general smooth running of the team.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. 

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.  

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.