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Job overview

The Children's Unit is seeking to recruit a hard-working and highly motivated and dedicated individual to join the existing ward clerk team within the children's unit. The unit comprises of 33 inpatient beds and paediatric assessment area. The successful post holders will rotate throughout the children's unit and will be expected to provide cover for colleagues.

We are looking for someone who will be able to work autonomously, be able to prioritise their workload, and work well within our team. The ideal candidate will have the ability to communicate effectively with members of the public, both face-to-face and over the phone and all members of the multi-disciplinary team. You will need to be able to work in a calm, logical and methodical way, able to multitask whilst dealing with frequent interruptions; you must be able to demonstrate effective communication and organisational skills.

The successful applicant will be expected to work on Monday-Sunday, total of 37.5 hours per week. The location of work is between the main children's ward reception and paediatric assessment area. The team currently comprises of two others who cover Monday-Sunday between the children's ward reception and paediatric assessment area, working closely together to support each other.

Main duties of the job

• To promote customer focused approach that is a responsive and effective first point of contact (in person or by phone) for patients, health care professionals and other statutory organisations both internal and external to the Trust

• To receive patients and relatives in a friendly and courteous manner and provide relevant information to patients and relatives clearly and in a way that patients and relatives understand. To orientate patients and relatives to the environment and facilities that are available
• To answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• To liaise with nurses, Doctors, GP’s and other members of the team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.
• To maintain an efficient filling system for tracking of health records.
• To maintain the admissions book, inpatient board and patient details/ appointments on the patient administration system efficiently so that there is timely and accurate information available at all times on patients.
• To support the nursing staff and other members of the multidisciplinary team in the efficient and courteous discharging of patients. Be aware of and assist in the maintenance of Trust quality targets in connection with waiting times

Working for our organisation

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.