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Job overview

If you have excellent clerical and communication skills, and a friendly, polite and helpful manner then there is an opportunity for you to join the Gastroenterology team as a receptionist in our outpatient department. We are looking for an individual who has the ability to communicate effectively with patients, relatives and staff in this busy department.

Our ideal candidate will be flexible, adaptable and able to work well under pressure. You would be required to be a team-player and able to work alongside the other members of the reception team and all other colleagues within the department. We are also looking for somebody who would be able to do some remote working if the service requires this. If you think you have the qualities to fill this post then we would like to hear from you. Training and support will be given to the successful candidate.

If you would like an informal chat, please contact George Jones on [email protected]

The role requires you to have a current right to work in the UK, which enables you to undertake the role without need of sponsorship. Under current UK immigration rules this role is not eligible for sponsorship and it is not possible for the Trust to sponsor applicants for a visa for this role.

Accordingly, we regret that any application will not be considered if this requirement is not met.

Main duties of the job

Receive patients and relatives at reception in a friendly and courteous manner

Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate

To maintain patient details / appointments efficiently on the patient administration system. This will include the registration of patient referral letters and statusing of clinics

To book new and follow up outpatient appointments including virtual appointments and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient

To cancel and rebook follow up patients on clinics as directed by senior outpatient staff

To monitor and action the department’s generic email inbox

To book interpreters when required

To liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for the patients

Be aware of and adhere to national waiting times targets when scheduling patient appointments

To carry out other clerical duties as required; this will include, sending and receipt of faxes, photocopying, filing of referrals, appointment letters, opening and sorting of post, copying and distribution of patient information leaflet

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be  in the top 20 best hospitals to work for in the country. 

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.