Job overview

We are seeking enthusiastic people to join our ever changing, fast paced  administrative support team for the Endoscopy Service within Gastroenterology. 

You will be the first point of contact for our patients and clinical services over the telephone and via emails.

Main duties of the job

•      To arrange appointments for endoscopy patients in a timely and efficient manner.

•      To answer telephone enquiries from patients, GPs, clinicians and other members of staff an.d take action or escalate to senior co-ordinator.

•      To update patient details and to register, admit and discharge patients from their endoscopy procedures.

•      Using Trust systems, ie Millennium to put patients on for endoscopy procedures. The post holder will make appointment bookings based on the different patient pathways, ie 2 week waits, 6 week waits and surveillance.

•       Liaise with Endoscopy nurses, clinicians and GPs to provide a good quality patient service.

•      Ensure patient records are available for endoscopy appointments.

•      Process referral letters and requests.

•      To maintain strict confidentiality at all times in relation to any information which may be in connection with patients attending for appointments.

•      To provide clerical cover across the Directorate as required.

•      To be flexible to the needs of.the Trust and undertake any appropriate administrative duties

•      To maintain a tidy office area.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country. 

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.