NHSJobs.com

Detailed job description and main responsibilities

This post involves providing focused, person-centred assessment and support to people experiencing, and professionals supporting those in an acute mental health crisis, who are often in a high level of distress both remotely and in person. 

Clinical Responsibilities:

•    Provide complex and sensitive information to a wide range of internal and external stakeholders (users of services, carers, multi-disciplinary staff, and other statutory / non statutory services) 
•    Contribute to the safe and effective day to day operations of the service managing clinical enquires 
•    Provide a high standard of written and verbal communication that is clear and in line with local guidance 
•    Role model effective communication; demonstrating empathy, respect, compassion and hope where there may be barriers to understanding. 
•    Communicate information in a way that makes it relevant and understandable in line with operational guidance 
•    Maintain professional relationships with all colleagues to ensure professional standards are met
•    Promote a culture that incorporates Trust values and is recovery focused 
•    Must have an awareness and ability to maintain personal boundaries 
•    Undertake complex clinical risk assessments, based on latest empirical evidence and compliant with local policies / procedures 
•    Reporting of exceptions, complaints and gaps in service 
•    Assist in data collection for the on-going evaluation of the service 
•    Assist in Promotion of the Service locally and nationally as appropriate 
•    Incident reporting - To report any incidents of harm or near miss in line with the Trust’s incident reporting policy supporting appropriate actions that are taken to reduce the risk of reoccurrence 
•    To assist with ensuring day to day practice reflects the highest standards of governance, clinical effectiveness, safety and person experience 
•    To be aware of the responsibility of all employees to maintain a safe and healthy environment 
•    To comply at all times with the Trust’s Safer Governance related policies 
•    Ensure good documentation is provided and entered within the appropriate systems of record sharing 
•    Plan assessment/appointments for remote and face to face assessment of service users where applicable
•    Discuss and arrange appropriate police response as required under guidance from senior staff 
•    To be responsible for the prevention and control of infection 
•    Ensure that individual episodes of care are delivered in a timely, effective and integrated manner 
•    Promote a recovery model that empowers persons, carers and relatives to be at the forefront of decision making, owning their packages of care / treatment 
•    Create, implement and update care plans as required 
•    Champion service users’ rights including: dignity, equality, diversity, choice and respect 
•    Provide advice, guidance and share information regarding mental health problems in line with practice boundaries, service operational procedures and information sharing protocols
•    Promoting and safeguarding the welfare of children, young people and vulnerable adults 
•    Implementation of NICE guidance and other statutory / best practice guidelines (if appropriate) under guidance from senior staff 
•    Maintain up to date clinical records in a timely and accurate manner 
•    Work under indirect supervision to undertake complex assessments and deliver interventions both in person and remotely, taking accountability for your own actions
•    Work within the operational policies and service specifications of the team. 
•    Work cooperatively with staff colleagues ensuring a ‘no hands off’ approach