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Detailed job description and main responsibilities

1. To delivery of high quality and effective intensive out of hours Urgent Care mental health service for service users, carers and professionals calling the NHS 111 service.
   2. To ensure the appropriate care pathway is identified focussed on the management of risk and prevent hospital admission for service users with the most complex and acute needs where appropriate.
   3. To co-ordinate, undertake and/or support the specialist assessment of physiological and/or psychological functioning for service users with complex and health and wellbeing needs, in an emergency for service users, who may be acutely unwell, distressed and in crisis.
   4. To be responsible for, ensuring that calls made to NHS 111 enter an appropriate mental health care pathway using appropriate frameworks in line with evidence–based practice, including strategies to manage risk for service users with complex needs and their carers, bringing in other resources as required.
   5. To develop and maintain, good partnership working with other services throughout all urgent care episodes, including core partnership working with Medvivo 111 staff and regular liaison with other statutory agencies. Including the Police Service, Ambulance Service and Social Service Emergency Duty Teams. In addition to Primary Health Care Teams, inpatient and intensive services, the Third Sector and with nominated carers/advocates.
   6. Develop and maintain communication with a wide range of people/services/ agencies about complex matters or in complex situations with the purpose of sharing developing or resolving difficult or complex issues for the benefit of service users/carer and the service.
   7. To represent the organisation in a range of circumstances, settings, presenting, facilitating or explaining as appropriate and dealing with any questions or difficulties as they arise
   8. To personally build and lead others to build, hope inspiring relationships with service users, which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans.
   9. To be responsible for the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by developing and reviewing with others protection plans and management strategies, ensuring the appropriate sharing of information.
   10. Personally and leading others to collaboratively and sensitively work with individuals with a range of mental health needs to develop skills to manage their own health in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experiences and success, and use small steps to move towards the persons goal.
   11. To work with the Team Manager and Senior Practitioners to ensure the continuing improvements to the service in line with organisational goals.
   12. To maintain health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards.
   13. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.
   14. To participate in, and deliver as required, management, caseload and clinical supervision in accordance with trust policy.
   15. Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training.
   16. To adhere to professional codes of conduct ensuring required skills and competencies required are maintained.
   17. Promote monitor and maintain best practice in health, safety and security of self and others, undertaking assessments and taking appropriate action where required.
   18. Work with the Team Manager and Senior Practitioners to develop a culture that promotes equality and values diversity.
   19. To participate in local arrangements in order to ensure consistent care to service users across the local geography.