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Description of the duties

1. To undertake the role of recovery coordinator: supporting registered practitioners in undertaking assessments, planning, delivering and reviewing interventions to enable the individual to access the appropriate support. This may include:

a. Supporting the person in crisis with short term coping strategies i.e. anger, anxiety, stress management, assertiveness or relaxation.

b. Providing emotional support to individuals focusing on motivation and encouragement.

c. Providing information and advice to maintain good physical health.

d. Providing information on rights under the Mental Health Act.

e. Engaging with defined assessment methods/activities.

f. Arranging review meetings / MDTs in line with trust policy. Sharing appropriate information with other professionals in line with information governance protocols.

g. Developing and reviewing appropriate care plans identifying and organizing other resources as appropriate.

h. Providing defined interventions/ activities as part of the care plan.

i. Completing relevant paper and electronic documentation in line with the care coordinator role.

2. Effectively build hope inspiring relationships which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans.

3. Communicate effectively with a wide range of people in order to build and sustain effective, and positive relationships with individuals and carers, team members and other agencies. This may include accessing translation and interpreting services.

4. To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their personal recovery plan and relapse prevention strategies.

5. To undertake specific activities and interventions in the support of carers including engagement and involvement, assessment and provision of support or services.

6. Organise and participate in the development of risk assessments and crisis management plans, rapid access plans, within the appropriate framework, ensuring that when trigger points are reached these are reported appropriately to a registered practitioner, and that immediate or direct action is taken in line with these, or in the event of a crisis.

7. Respond to the needs of individual with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.

8. Promote the rights of individual by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.

9. Work collaboratively and sensitively with individuals, with a range of mental health needs to develop skills to manage their own health, in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experience and success, and use small steps to move towards the persons goal.

10. Promoting independence and increasing confidence by providing appropriate self-help materials, information about available resources/services.

11. Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures.

12. Develop own knowledge and practice, making use of supervision and available learning opportunities.

13. Promote, monitor and maintain health, safety and security in all work places.

14. Maintain accurate, confidential records of patient activity, writing reports and letters, utilising electronic record and other systems available within the organisation.

15. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.

16. To participate in local arrangements in order to ensure consistent care to service users across the local geography.