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Job overview

An exciting opportunity has arisen for 2  Administrators / Receptionists  to join the East Locality All Age Integrated Service, within the Doncaster Care Group.   One is full time and the other is 4 days a week.  The role involves providing admin support to community services  based at Heathfield Centre and includes being a telephone point of contact to patients.

The successful applicants will work under the supervision of the  Admin Lead  providing administration support for services; receiving calls to the service and providing quality support with high level accuracy in the day to day administrative function within the teams.

The post holder will be expected to work using their initiative whilst working in partnership with key agencies.  Communication and team working are essential skills to succeed in this role.

Main duties of the job

• Communicate effectively, accurately & professionally 
• Provide reception cover
• Maintain high levels of customer service at all time
• Provide a confidential, quality administrative service to identified teams within the Doncaster Care Group
• Cover/support other teams as required
• Deal with telephone enquiries in a courteous & efficient manner
• Remain calm in difficult situations
• Prioritise tasks/calls requiring immediate attention
• Accept new referrals on to SystmOne, manage and end current referrals
• Create and maintain up to date computerised patient records
• Provide an efficient and timely scanning service to the team in line with records management principles.
• Production of high-quality documentation
• Liaise between clients, professional staff and other multi-agency partners
• Record messages on SystmOne and escalate any concerns appropriately
• Monitor service emails/text message inboxes and task lists
• Maintain a waiting list process
• Open and distribute post
• Book appointments and maintain appointment ledgers
• Ensure appointment letters, group/clinic invites and other relevant documentation are sent out in a timely manner
• Log and escalate all informal complaints, YOCs and written compliments
• Provide administrative support to colleagues when required
• Support the service and organisation with the implementation of new initiatives
• Contribute ideas for improving the planning of service activities and/or administrative/clerical systems

Working for our organisation

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/