Job summary
- Main area
- Administrative
- Grade
- 7
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 425-25-6872228
- Employer
- Sheffield Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Sheffield Children's NHS Foundation Trust
- Town
- Sheffield
- Salary
- £46,148 - £52,809 per annum, pro rata for part time
- Salary period
- Yearly
- Closing
- 29/01/2025 23:59
Employer heading
Service Delivery Manager
7
Job overview
Job Opportunity: Service Delivery Manager – Mental Health and Wellbeing Directorate
Join our dynamic NHS management team and take on a rewarding challenge in the Community, Wellbeing, and Mental Health Services (CWAMH). This is a unique opportunity to develop leadership skills within the rewarding environment of mental health services.
We are looking for a Service Delivery Manager to join our senior leadership team, supporting the Paediatric & Neuro Psychology and Inpatient Child and Adolescent Mental Health Services (CAMHS). You will help lead specific projects, gathering and presenting data to inform decisions, and improve quality across the teams.
If you have an analytical and detail-oriented approach, with a focus on quality, we’d love to hear from you!
Main duties of the job
Reporting into the Service Manager, your responsibilities will include:
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Support operational service planning, defining performance measures, and analysing information to support service improvement.
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Manage clinical establishment, recruitment, and budgets.
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Lead data validation processes and monitor service progress against work plans.
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Create performance dashboards to track metrics.
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Improve the Patient Tracker List meeting and related processes.
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Develop Standard Operating Procedures (SOPs), refine admin processes, and support clinical colleagues in documenting pathways.
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Oversee the monitoring and updates to contracts and Service Level Agreements (SLAs).
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Lead governance efforts, ensuring incident lessons are implemented and risks are documented and mitigated.
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Collaborate with clinical and admin teams to optimise the Patient Administration System (SystmOne).
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Reduce administrative burdens for clinical staff to enhance workflow efficiency.
Working for our organisation
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children’s Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.
Detailed job description and main responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.
#LI-Hybrid
Person specification
Qualifications and Training
Essential criteria
- First Degree or equivalent relevant professional qualification
- Evidence of Continuing Professional Development
Desirable criteria
- PRINCE2 practitioner certificate / other formal project management training
Experience
Essential criteria
- Business management systems development and implementation experience
- Effectively managing complex organisational change
- Service improvement and process redesign to increase efficiency and streamlined patient experience
- Multidisciplinary and multi-agency collaborative working,
- Human resource management
- Leading and managing individuals / teams to achieve challenging objectives,
- Leading and developing performance monitoring and management systems,
- Project management of major schemes or initiatives
- A comprehensive knowledge and understanding of current national health policies and key issues in the NHS e.g. access and cancer targets, payment by results, patient choice and involvement.
- A thorough knowledge of the environment in which the Trust operates including structural, financial and capacity issues, both internal and external to the NHS.
Desirable criteria
- Hold a senior management position in an acute NHS Trust
Knowledge and Skills
Essential criteria
- Strong leadership and team working skills
- Influencing and negotiation skills required to generate and deliver action and change in complex and contentious environments where the post holder does not have direct line authority
- Ability to lead and work collaboratively with a diverse range of people; at various levels of seniority, from all professional disciplines, and different public and private sector organisations
- Excellent verbal and written communication and presentation skills and the ability to receive and present data that is complex, sensitive or contentious to large groups.
- Evidence of working with numerical and other data, and ability to analyse, interpret and present multi -stranded complex data in appropriate forms.
- Ability to think laterally, identify and evaluate options, present and decide upon workable solutions to complex strategic and service issues.
- Ability to manage diverse groups of staff, develop and implement changes in relation to the modernisation of roles, structures, service models and delivery.
- Ability to develop and deliver training programmes to a diverse range of staff.
- Excellent ability to motivate staff and generate action where the post holder does not have direct line accountability
- Evidence of interpreting complex information, including benchmarking data leading to strategic and operational decision making
- Ability to develop and implement strategic and tactical plans.
- Evidence of the development of services using a partnership approach, including patient carer/ involvement.
- Good working knowledge and experience of mainstream word processing, spreadsheet, e -mail and presentation software, preferably MS Office.
- Ability to identify, learn and/or use software products in support of organisational objectives, particularly in relation to capacity and demand, service planning and performance monitoring and management.
- Good knowledge and understanding of the functionality and operation of hospital patient information and management systems
- Ability to develop and interpret financial plans of service developments / cases of need.
Personal Attributes
Essential criteria
- • Personal and professional credibility and authority who is very comfortable working in environments where they need to ensure action and change takes place but where they do not have direct line authority to rely on to make it happen.
- • Highly self-motivated with personal stamina, drive and resilience. Capable of sustaining performance and high workload during times of service and organisational pressure and/or change
- • Highly articulate with very well developed negotiation, persuasive and facilitation skills.
- • Competent at building purposeful working relationships and partnerships. Able to command the trust, respect and confidence of key stakeholders and professional peers
- • Adept at leading, managing, motivating and empowering others, and developing them to reach their full potential. • Ability to prioritise issues, manage a diverse workload and meet tight deadlines
- • Required to work flexibly to meet deadlines
- • Commitment to continuing professional development
- • Required / be prepared to attend / represent at meetings, conferences and courses in other parts of the health community and country
- • Committed and able to involve patients, service users, carers and the public in strategic and service planning and delivery.
- First rate influencing and negotiating skills are a prerequisite.
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Daisie Patefield
- Job title
- Deputy Service Manager, Inpatient CAMHS
- Email address
- [email protected]
- Telephone number
- 0114 3058303
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