Job summary
- Main area
- Neurosurgery
- Grade
- NHS Afc: Band 4
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 425-25-7042238-A
- Employer
- Sheffield Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Sheffield Children's NHS Foundation Trust
- Town
- Sheffield
- Salary
- £26,530 - £29,114 per annum pro rata
- Salary period
- Yearly
- Closing
- 24/04/2025 23:59
Employer heading
Secretarial Team Leader
NHS Afc: Band 4
Job overview
Permanent | 22.5hrs per week
We are looking for a Secretarial Team Leader to support the Surgery and Critical Care Directorate at Sheffield Children’s, covering ENT/Plastics, Neurosurgery, Trauma & Orthopaedics, Paediatric Surgical Unit and Ophthalmology. You will work as Senior Medical Secretary, providing essential administrative support to the clinical teams, and the daily supervision of administrative team members.
You will ensure all clinical correspondence is produced to standard, helping the team meet 18 week referral to treatment targets and maintain efficient patient pathways. You will also manage schedules, handle complex enquiries, and ensure administrative tasks are completed on time.
If you're enthusiastic, conscientious, and able to manage a busy workload, we welcome your application!
Main duties of the job
Reporting into the Service Coordinator, your responsibilities will include:
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Provide senior medical secretarial support to the clinical team.
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Oversee and allocate work to administrative staff, ensuring completion of tasks.
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Ensure clinical correspondence meets local and national standards.
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Help manage diaries, appointments, and meeting arrangements for the consultants.
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Handle complex enquiries from patients, families, GPs, and external agencies.
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Monitor patient pathways and help ensure compliance with referral-to-treatment targets.
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Support staff training, development, and performance reviews.
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Maintain accurate patient information in the Patient Administration System (PAS).
o day supervision of your speciality team ensuring timely production of clinical correspondence to facilitate compliance with 18 week referral to treatment targets. You will ensure all clinical correspondence is produced to the required standard within the timeframe of the national and local targets.
Working for our organisation
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
1. Outstanding Patient Care
2. Brilliant Place to work
3. Leaders in Children’s Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.
Detailed job description and main responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.
#LI-Onsite
Person specification
Qualifications and Training
Essential criteria
- Educated to GCSE standard or equivalent, with a GCSE in English Language (Grade C or above)
- RSA level 3 typing / word processing or equivalent qualification and experience
- NVQ Level 4 in Business Administration or equivalent or equivalent knowledge acquired through experience
Experience
Essential criteria
- Experience of a range of secretarial processes
- Experience of organising and implementing administrative procedures to support a multi-disciplinary customer focussed service
- Audio typing experience
- Experience of working in a multi-disciplinary team
- Experience of using a wide range of IT and information systems including Microsoft Office
- Experience of scheduling / co-ordination of activities and / or resources
Desirable criteria
- Experience of staff supervision
- Experience of using Hospital Information Systems
Knowledge and Skills
Essential criteria
- Knowledge of medical terminology
- Ability to provide a proactive and high quality customer focused service
- Ability to input, retrieve and analyse information
- Ability to manage conflict and difficult, challenging and sensitive situations
- Ability to use initiative to implement improvements to working practices
- Strong interpersonal skills, for effective working with colleagues and internal and external customers
- Excellent organisational skills with the ability to plan and prioritise work with conflicting deadlines for themselves and others
- Ability to work on own initiative and effectively as a team member
- Ability to communicate information to parents in a sensitive and tactful manner
Desirable criteria
- Knowledge and understanding of the 18 week Referral to Treatment standards.
- Knowledge and understanding of the principles of Information Governance
Personal Attributes
Essential criteria
- Attention to detail
- Effective team worker
- Ability to exercise initiative and self-judgement
- Adaptable to change
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Rimmington
- Job title
- Service Co-ordinator (Secretaries)
- Email address
- [email protected]
- Telephone number
- 0114 305 3725
- Additional information
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