Job summary
- Main area
- Outpatients
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 425-25-6897478
- Employer
- Sheffield Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Sheffield Children's NHS Foundation Trust
- Town
- Sheffield
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 27/01/2025 23:59
Employer heading
Outpatient Clerk
NHS AfC: Band 2
Job overview
Job Opportunity: Outpatient Administration & Reception Support
Join our dedicated Outpatients team at Sheffield Children's! We are looking for someone to book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues. You’ll have great organisational skills and the ability to handle a busy workload. An understanding of confidentiality and data protection policies is essential.
If you enjoy working in a public facing administrative role, this is a fantastic opportunity to make a difference in our busy outpatient environment. We’d love to hear from you!
Main duties of the job
Reporting into the Call Centre Manager, your responsibilities will include:
-
Book and manage appointments according to Trust standards.
-
Engage with patients, visitors, and staff, demonstrating empathy and professionalism
-
Perform administrative tasks, including filing referrals, sorting post, and scanning documents.
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Handle phone calls, emails, and book services such as interpreters and transport.
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Greet visitors and provide necessary information at the reception desk.
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Provide support for other roles during absence and suggest improvements for service delivery.
Working for our organisation
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children’s Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.
Detailed job description and main responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.
Person specification
Qualifications
Essential criteria
- Educated to GCSE standard or equivalent
- Numerate and literate
Desirable criteria
- GCSE in Mathematics/English Language
- NVQ Level 2 – Customer Care
- NVQ Level 2 – Administration or equivalent acquired experience
Experience
Essential criteria
- Clerical and or reception work experience gained from working within a public facing environment
- Experience of dealing with the general public.
- Experience of working in a team environment.
Desirable criteria
- Significant clerical and or reception experience gained within the NHS. In particular, a patient administration department within a hospital setting.
- Previous experience of In-patient, Out-patient or Waiting list management.
Knowledge
Essential criteria
- Good keyboard or computer skills
- Ability to work under pressure.
- Ability to use own initiative and work as part of a team.
Desirable criteria
- Experience of using modules of the Patient Administrative System, in particular the outpatient module.
- Working knowledge of hospital administrative processes and practices
Personal Attributes
Essential criteria
- Ability to communicate sensitively with children, young people and their families
- Excellent communication skills
- Attention to detail
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Daniel West
- Job title
- Outpatient Service Coordinator
- Email address
- [email protected]
- Telephone number
- 0114 2717092
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