Swydd wag: IT Technical Systems Officer, Sheffield Health & Social Care NHS Foundation Trust, Sheffield

Crynodeb o'r swydd

Prif leoliad: IT
Gradd: NHS AfC: Band 5
Contract: Parhaol
Oriau: Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd: 457-24-6378342

Cyflogwr: Sheffield Health & Social Care NHS Foundation Trust
Math o gyflogwr: NHS
Gwefan: Wardsend Road North
Tref: Sheffield
Cyflog: £28,407 - £34,581 per annum
Cyfnod cyflog: Yn flynyddol
Yn cau: 26/07/2024 23:59

IT Technical Systems Officer

NHS AfC: Band 5

About us

At Sheffield Health and Social Care NHS Foundation Trust we provide a range of mental health, learning disability, substance misuse, primary care and other specialist services designed around the needs of people in our city.

We have a dedicated and skilful team of people caring in Sheffield, which you could become a part of.

Our values are at the heart of everything we do. These are: working together for our service users, respect and kindness, everyone counts, commitment to quality, improving lives.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

The post holder will:

Provide Technical Support:

Provide second and third-line technical support for user endpoint hardware and software.
Address incidents and service requests from the IT Service Desk or users directly.
Interpret and resolve complex technical issues.
Communicate problems and solutions effectively to users.
Analyse user problems to identify potential solutions.
Maintain progress in Digital reporting systems.
Coordinate system maintenance with managers and departments.
Resolve complex issues beyond the IT Service Desk's capability.
Perform diagnostic tests to identify fault sources.
Liaise with external support providers when necessary.
Offer proactive support to prevent problems based on alert systems.

Be Responsible for Installation and Maintenance:

Install standard and non-standard hardware and software, coordinating with suppliers.
Collaborate with IT support teams to resolve endpoint infrastructure issues.
Advise users on maximizing IT investments.
Assist in managing the Trust's Software and Asset inventory systems.
Maintain the Trust’s Mobile Device Management (MDM) solution.
Plan future developments to improve endpoint support.
Contribute to endpoint infrastructure security.
Develop and optimize software deployment.
Maintain security compliance for all endpoint devices.
Manage and monitor endpoint security systems.
Ensure endpoint reporting to security and audit systems.
Investigate and resolve endpoint security alerts.
Monitor endpoints for compliance with Windows security updates and third-party software.

Partake in Evaluation and Recommendations:

Evaluate and recommend new endpoint hardware and software.
Stay updated on current IT developments and technologies.
Maintain department documentation, including user guides and inventory.
Develop installation and fault diagnosis procedures.
Provide endpoint statistics for governance groups.

Provide Mentoring and Support:

Mentor and advise Digital teams on technical issues.
Support the IT Operation Team Lead, Head of Service Delivery & Infrastructure, or Chief Digital Information Officer as needed.

Manyleb y person

Qualifications & Training

Meini prawf hanfodol

Degree or Equivalent Qualification, or equivalent level of experience supporting an enterprise IT environment.

Meini prawf dymunol

ITIL Foundation Qualification.
SCCM trained (Official Microsoft Course) via approved training provider).

Knowledge & Skills

Meini prawf hanfodol

Extensive working knowledge of Microsoft Windows 10 & 11 operating systems.
Ability to deliver high quality IT support to users and staff of all technical abilities.
Ability to work on own initiative, making decisions without direct reference to your line manager.

Meini prawf dymunol

Minimum 1 year administering elements of Microsoft System Centre Configuration Manager (SCCM) and Microsoft Intune.
Knowledge of endpoint security products and benchmarking.
• Knowledge and awareness of the NHS DSPT (Data Security and Protection Toolkit), GDPR and Cyber Essentials Plus.

Experience

Meini prawf hanfodol

Significant demonstrable experience providing high quality second-line IT support in an enterprise environment.
Experience of managing relationships between users, suppliers, and staff at all levels of the organisation.

Meini prawf dymunol

Experience working within NHS specific IT support
Experience of providing mentorship and coaching to IT staff of all technical abilities.

We aim to be an organisation that is diverse and inclusive and to meet this aim we welcome applications from people with a wide range of life experience and whose diversity echoes the diversity of Sheffield, that of the people who use our services, and that of the people who may need to use our services but face barriers to access. Please think about your personal values and how these align with our values when you are applying. Find out more about our organisation through our website.

We are a Disability Confident employer level 2 and hope to achieve level 3 this year. We offer a guaranteed interview to disabled applicants who meet all of the essential criteria for a role. When you apply you will have the opportunity to let us know if you require adjustments to be made, please contact us if you are not sure or if you require adjustments to the application process itself.

Our six staff network groups welcome new members, these are:

The Ethnically Diverse Staff Network Group
The Disability Staff Network Group
The Lived Experience Staff Network Group
The Rainbow Staff Network Group
The Staff Carers Staff Network Group
The Women’s Staff Network Group

We know how important flexible working can be to applicants and therefore we encourage you to discuss any working arrangements as part of this process. We will always aim to accommodate requests, wherever possible.

The Trust is committed to safeguarding adults and children and as part of our safe recruitment practice the successful applicant(s) will be subject to a check with the Disclosure and Barring Service (DBS) if it is deemed appropriate for the role. The cost of the DBS check (currently up to £48.23) must be met by the successful applicant(s).

When applying for this post you will redirected to complete your application in our preferred applicant management system, Trac. If you are successfully offered a role, information will also be transferred into the national NHS Electronic Staff Records system. In addition, in submitting an application, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.