Job summary
- Main area
- Diabetic Eye Screening
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 190-7922-DIR
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- 275 Glossop Road
- Town
- Sheffield
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 17/07/2024 23:59
Employer heading
Administrative Officer
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
The Sheffield Diabetic Eye Screening Service has an exciting opportunity for a dedicated and reliable individual to join their growing service. This position is pivotal to providing telephonic and administrative support to a city-wide service.
The successful candidate will be at the forefront of patient contact, using excellent communication and telephone skills to book appointments and deal with general enquiries for the service as well as providing data entry and general administrative support to maintain a quality experience for service users.
Main duties of the job
• Deal with telephone enquires and appointment bookings in a professional manner in accordance with local and national procedures.
• Process referrals into the eye screening service and from the service to the hospital Ophthalmology department.
• Liaise with colleagues to ensure full utilisation of all available screening and outpatient appointments.
• Utilise the OptoMize, Lorenzo and Medisight software packages to check the patients care pathway.
• Carry out other administrative tasks commensurate with the grade.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional life.
The Sheffield Diabetic Eye Screening Service serves a population of more than 37000 people with diabetes. Diabetic eye screening is a key part of diabetes care. People with Diabetes are at risk of damage from Diabetic Retinopathy, a condition that can lead to sight loss if it is not treated.
The Service provides photographic eye screening and examination of the images to detect sight threatening retinopathy. The Service also works directly with the Ophthalmology Department at Sheffield Teaching Hospitals to ensure that patients requiring further tests and/or treatment receive seamless and timely care.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
Essential criteria
- GCSE at Grade C in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential criteria
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable criteria
- Relevant experience within the NHS
Further Training
Essential criteria
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
- Previous experience Infoflex / 59R Software
- Previous experience of OptoMize/Lorenzo/Medisight
Skills
Essential criteria
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Scott Pickles
- Job title
- Programme Manager
- Email address
- [email protected]
- Telephone number
- 0114 3078085
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