Job summary
- Main area
- Neurophysiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 190-8927-DIR
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Hallamshire Hospital
- Town
- Sheffield
- Salary
- £24,071 - £25,674 pa / pro rata for part time staff
- Salary period
- Yearly
- Closing
- 02/03/2025 23:59
- Interview date
- 11/03/2025
Employer heading
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Senior Clerical Officer
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
Working with Consultants, Technicians and the Admin/Secretarial Team to provide administration support to ensure bookings of In and Outpatient Activity is recorded correctly and in a timely manner.
Main duties of the job
Booking In and Outpatient Appointments. Sending invites to patients, booking appointments and ensuring information leaflets are sent as needed. Answering phone calls from patients when booking appointments.
Managing Outcomes for clinic attendances using the Trust EPR system.
Keeping Departmental Databases Up to Date and EPR systems managed daily.
Working with Consultants and Technicians to ensure waiting lists/ diaries are managed to ensure appointments are booked and capacity is managed.
Working with the admin team and providing cover when needed for reception.
Supporting secretarial team if help is needed for audio typing.
Working for our organisation
Working with a team of team within the Neurophysiology Dept, including Consultants, Technicians, Nursing Support Staff as well the immediate Admin/Clerical Secretarial Team.
Providing a front facing service to patients as well as dealing with telephone communications.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Educations and Qualifications
Essential criteria
- GCSE English and Maths
Desirable criteria
- Audio Typing
Experience
Essential criteria
- Working with general public
- Working Knowledge of Microsoft Office Applications
- 12 months office experience
Desirable criteria
- Experience in audio typing medical documents and reports.
- Experience in working with and managing waiting lists within a service
- Previous NHS experience within office enviroment
- Previous experience with Trust Data Systems and EPR systems
- Experience of filing systems
Skills & Knowledge
Essential criteria
- Ability to prioritise workload and meet specific deadlines
- Clear understanding of patient confidentiality & data protection
Desirable criteria
- Knowledge of Referral to Treatment pathways ( RTT) and referral management
Personal Qualities
Essential criteria
- Strong written and verbal communication skills, both in person and over the phone.
- Methodical and pragmatic approach to work.
- Flexible approach to work with strong team work skills
Values & Behaviours ( PROUD)
Essential criteria
- Great customer care skills and politeness
- Aware of PROUD Values within the Trust
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amanda Hague
- Job title
- Service Co-ordinator
- Email address
- [email protected]
- Telephone number
- 0114 2712629
- Additional information
Please note my working days are Mon, Tues and Wed only.
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