Job summary
- Main area
- Oral and Maxofacial
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 8am to 5pm Rota'd)
- Job ref
- 190-7874-DIR
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Charles Clifford Dental Hospital
- Town
- Sheffield
- Salary
- £22,816 - £24,336 Full Time
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
- Interview date
- 23/07/2024
Employer heading
Waiting List Administrator
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
We are looking for someone who is proactive and motivated, putting the patients first to deliver an efficient and effective service to our patients. You will be working in a fast paced environment, working with clinical and administrative staff to ensure that operating lists are fully utilised, adapting to any last minute changes in what is ultimately a rewarding environment. You will be liaising with a wide variety of staff within our directorate and with other specialties across the organisation, using your communication skills to ensure that patients are progressing through their pathways.
Main duties of the job
To work in collaboration with the Waiting List Co-ordinator/Administrator to manage the day case function and flow of patients across all dental specialities. To actively assist the department in the efficient and effective management of the outpatient/inpatient lists inline with both national and local standards ensuring the workload is managed in a timely and accurate manner. The post holder will provide cross cover across the Waiting List team within Charles Clifford Dental Services.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
Essential criteria
- 4 GCSE’s or equivalent to include Maths and English grades A-C (4-9) or equivalent experience.
Desirable criteria
- ECDL
- NVQ level III in Business Admin
Skills and Knowledge
Essential criteria
- Accurate keyboard skills
- Excellent communication skills
- Good organisational skills
- Experience of working in a pressurised environment
- Ability to prioritise
- Ability to work as part of a team
- Knowledge of both national and local waiting time targets
- IT Literacy with Microsoft office packages including Excel
- Clear understanding of patient confidentiality
Desirable criteria
- Reasonable standard of numeracy
- Demonstrate a tactful understanding when dealing with a variety of staff and situations
- Experience of Lorenzo
Experience
Essential criteria
- Experience of waiting list coordination
- Experience of managing patient waiting time targets including 18 week RTT and cancer wait times
- Experience of populating and coordinating a theatre list
- Experience of working with Doctors and other clinical staff
- An ability to work effectively with colleagues from a range of disciplines.
- Determination and resilience of meeting objectives and deadlines
Desirable criteria
- Clear understanding of NHS clinical and operational systems
- Outline knowledge of other departments that make up Surgical Services
- Understanding of relevant Trust Policies and ability to ensure compliance
Personal Qualities
Essential criteria
- Ability to remain calm under pressure.
- Professional approach
Desirable criteria
- Experience of a busy office and working with professional staff
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Lyndsay Mather
- Job title
- Service Co-ordinator
- Email address
- [email protected]
- Telephone number
- 0114 2717977
- Additional information
Daniel Tinker
Assistant Service Manager
0114 2717825
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