Crynodeb o'r swydd
Teitl cyflogwr
Reception/Admin Assistant
NHS AfC: Band 2
Trosolwg o'r swydd
The BeeU Service provides emotional wellbeing and mental health services for children and young people (ages 0 to 25) in Shropshire, Telford and Wrekin. We are seeking a friendly individual to join our team of administrators supporting our BeeU Mental Health Team(s). Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.
The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.
You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. Working knowledge of Microsoft applications such as Word, Excel and Outlook will be valuable and support to use the Trusts digital systems will be available to the successful candidate.
This role is demanding, but is rewarding as you support this team and the BeeU service as a whole. We would love to hear from you if this role is of interest to you!
Please note this vacancy may close early if we receive a high volume of applications for the role.
Prif ddyletswyddau'r swydd
- To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
- Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust Business at all times.
- To carry out reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader.
- Handle incoming and outgoing telephone calls in a polite and efficient manner. Receive and deal with telephone enquiries referring telephone queries to a more senior colleague where appropriate. Taking accurate messages and passing them to the appropriate person in a timely manner.
- Type a range of documents including emailed requests, copy typing and audio transcription (via Winscribe digital dictation system) generated by the mental health pathway teams.
- Prioritise own workload and meet deadlines in order to meet the requirements of the post.
- Regular data entry and booking of appointments for service users on the clinical patient administration system, RiO.
Gweithio i'n sefydliad
By joining Team MPUFT, you will be helping your communities and in return for this, we will support you by
· Supporting your career development and progression.
· Excellent NHS Pension scheme
· Generous maternity, paternity, adoption leave
· Options for flexible working
· Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
· Extensive Health and Wellbeing support and resources
· If you work in our community teams, we pay for your time travelling between patients.
· Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
· Salary sacrifice car – fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
· Salary sacrifice bikes up to £2k
· Free car parking at all trust sites
· Free flu vaccination every year
· Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
For further information relating to this position please refer to the attached job description and specification.
If you would like to chat in more detail about the position please contact Vikki Whitehouse: [email protected]
Manyleb y person
Qualifications & Trainning
Meini prawf hanfodol
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
- OCR/RSA II or equivalent experience.
Meini prawf dymunol
- Minimum 1 year admin experience
Experience
Meini prawf hanfodol
- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision.
- Dealing with the public
Meini prawf dymunol
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system.
Skills, Knowledge & Abilities
Meini prawf hanfodol
- Excellent typing skills.
- Proficient in the use of computer packages, including Microsoft Office.
- Ability to produce documents and reports to a high standard from handwritten and audio transcription.
- Ability to prioritise workload in order to meet conflicting demands and deadlines.
- Ability to work on own initiative.
- Demonstrate an understanding of the importance of effective teamwork.
- Understanding of the importance of confidentiality and maintaining confidentiality.
- Demonstrate effective verbal and written communication
- Excellent telephone skills
- Willing to travel to other locations as and when required
Meini prawf dymunol
- Audio Typing
- Customer Service Skills
Personal Attributes
Meini prawf hanfodol
- Ability to be flexible to meet the needs of the service
- Able to identify own development needs and willingness to undertake further training and development
- Motivated, reliable, effective team player with a positive attitude
- Ability to demonstrate the positive application of our behaviours. • Lead by Example • Respectful • Honest and Trustworthy • Caring and Compassionate • Listen and Engage
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Victoria Whitehouse
- Teitl y swydd
- Admin Team Leader
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 03001240093
Rhestr swyddi gyda Midlands Partnership University NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector