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Detailed job description and main responsibilities

• Ensure that a comfortable and safe service user/client environment is provided at all times
• Ensure that staff are using the correct materials and equipment for the tasks they are undertaking
• Address any shortfalls and bring to the attention of appropriate person/department Assistant Facilities Manager, Facilities Supervisor, Facilities Staff
• Participate in the Risk Assessment process ensuring that all potential risk hazards in the workplace are communicated to the management team
• Ensure that staff provide services to the agreed standard and deal with any shortfalls immediately through feedback and training
• Stores requisitioner for facilities services, e.g. linen, non-stock items and stock items.
• Monitor and order materials and equipment in a cost effective manner and maintain adequate and agreed levels of stock
• Maintain security of stock
• Responsible and maintenance for the safe use of expensive equipment/machinery
• Where applicable, be responsible for the issue and safe keeping of keys to all premises. Assist with the opening/securing of premises in the absence of the caretaking staff
• Offer any suggestions for the improvement of the service
• Respond to any one-off requests that may be required
• Ensure that all relevant records are maintained and produced
• The post holder is expected to have a clear understanding and share the Mission, Values and Behaviours of the Trust which defines our culture. All staff are required to promote and adhere to these.
• Responsible for promoting a positive work culture.
• Responsible for maintaining own core competences and CPD register along with supporting department wide training and development needs.

Post 1 - Housekeeping:
• Monitor all staff on a regular basis in the work environment to ensure correct methods and procedures are used in the provision of the whole service
• Ensure that specialised cleaning work is carried out to the agreed standard. Report to the management team any significant changes to the cleaning requirement
• Assist ward managers/modern matron with maintaining cleaning standards compliance to National and Trust standards
• Advise/recommend adjustments to work schedules for Housekeeping services
• Carry out regular monitoring and audits of wards and other areas of responsibility under Credits for Cleaning (C4C) and undertake any identified actions required
• An understanding of COSHH, infection control and a good understanding of Health and Safety.
• Attend cleanliness meetings 

Portering/Transport:
• Day to day responsibilities for all portering/transport activities ensuring that staff have the required training, equipment and stock to carry out their duties
• Ensure that franking and postal procedures are maintained
• Ensure a good provision of allocated laundry stock; delivering fresh laundry to the wards, removing used laundry from wards and taking to the pick-up point ready for collection by the contractor.

Post 2 - Catering:
• Prepare, cook and dispatch dishes according to a planned menu, using standardised recipes and cooking at the prescribed times
• Organise and control service to all designated areas
• Assist in the service and presentation of food in the dining areas and client areas as required
• Ensure required documentation is completed, temperature controls, client numbers, waste forms, following all NHS policies
• Maintain a good standard of nutrition in collaboration with the dietician.
• Ensure that all food complies with the Food Hygiene Act regulations and is held at the correct temperature
• Management of all trust leased or owned vending machines.
• Attend catering/nutritional meetings
• Ensure a best client dining experience

Human Resources:
In line with Trust policies and procedures the post holder will be responsible for supervising their team on a day to day basis (with the support and guidance of the Facilities Co-ordinator), they will be responsible for:
• Authorising staff leave
• Carrying out staff appraisals
• Communicating and cascading relevant information to staff and team
• Inputting staff hours for E-pay
• Delivering Facilities training eg fast track training, British Institute of Cleaning Science
• Disciplinary, grievance and performance matters
• Ensuring that duties are planned, managed and operated across the locality within a concept of flexibility, efficiency and customer care
• Ensuring that team members comply and adhere to all relevant policies and procedures
• Mentoring and supporting apprentices and trainees engaged in activities within the team
• Monitoring absence, attendance and lateness
• Monitoring staff training (statutory and mandatory) ensuring that team members are fully compliant and up to date
• Promoting best practice within the team in terms of Equality and Diversity
• Promoting the development of staff competencies related to empowerment and self-monitoring initiatives
• Recruiting and selecting team members
• Setting and following standards – leading by example
• Supporting the personal and career development of staff
• Supporting the trustwide Facilities and Estates staff in developing and promoting uniform standards and efficiencies

Other:
• The post holder will be required to implement policies for their own work area and propose changes to working practices or procedures for own work area
• Provide work related information to supervisor where required for data management
• Complete legislative and trust documentation where applicable (eg reporting accidents, adverse incidents)
• Complete technical records and/or service documents where appropriate to competence as required (eg fire door checks, security locks checks) maintain or provide to supervisor as required
• Ensure that the equipment/asset register is kept up to date
• Carry out audits and monitoring ensuring that paperwork is carried out and returned in a timely manner and that all actions are reported and dealt with accordingly
• The post holder may be required to assist
• clients/relatives during incidental contact, eg giving directions to a ward/department
• The post holder maybe required to undertake surveys or audits as necessary to own work, they may occasionally participate in research and development activities
• The post holder will be guided by precedent and clearly defined occupational policies, protocols, procedures or codes of conduct. Work will be managed, rather than supervised and results/outcomes will be assessed at agreed intervals
• Responsible for maintaining own core competencies and personal development, along with supporting department wide training and development needs
• All directorate staff will be required to act, up, down and across (within own capabilities and training) as required to ensure that an efficient and professional service is delivered at all times throughout the Directorate and the Trust
• Responsible for promoting a positive work culture
• Responsible for promoting generic and flexible ways of working
• Suggest and implement new improved ways of working in all areas of the department
• Self-assure own work and where applicable signing off the work of others
• Champion the Apprenticeship programme throughout the Directorate
• Other relevant duties including general support services as maybe required to meet the needs of the department

Generic and Flexible Working:
In order to maintain an effective, reliable, seamless, consistent and cost effective service for internal and external customers all members of the team will be required to undertake a generic and flexible approach to their work. This approach will help support the team in times of absence (for example sickness and annual leave) and in times of increased workloads/demands.

All duties to be carried out will be reasonable to the individual and will be in line with their skill set, abilities, competencies and level of job. Where applicable, adequate training will be provided prior to the task being undertaken.

Examples of generic and flexible duties for all Facilities Supervisors are detailed below (please note that this list is not exhaustive):
• Capable and willing to act up, down or across for other members of the team/department as required
• Work in all areas and locations within hotel services
• Report maintenance issues
• Assist as Safety Person
• Support Facilities team with generic duties