Job summary
Employer heading
Team Administrator
NHS AfC: Band 3
Job overview
We are seeking an experienced and highly organised administrator for the NHS Staffordshire and Stoke on Trent Talking Therapies Service
1 x Full time, based in Stafford
Candidates should be skilled and experienced in administration, and demonstrate keen self-management skills to enable them to provide a high-quality effective and efficient service. The successful candidate should be able to travel to the different sites when required to cover other MPFT Talking Therapies Services across South Staffordshire
As part of the Midlands Partnership Foundation Trust we offer:
· £22,816 a year (pro rata for part time position)
· 35 - 41 days annual leave – including bank holidays (depending on length of service)
· Ongoing career development/training
· NHS Pension Scheme
· Wellbeing support such as access to the MPFT Staff Psychology Service and additional wellbeing days and activities throughout the year
· The opportunity to purchase additional annual leave
· Flexible working opportunities depending on the role
· Access to SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent
· Innovative research training program entitled STARS Supporting the advancement of Research Skills
· NHS discounts available via the Blue Card and Red Guava schemes
Main duties of the job
The post holder will provide a varied range of administrative duties and act as a focal point for communication. Excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability to organise and prioritise their own workload to react quickly to changing situations. Strong IT skills are vital so applicants should evidence their experience of using data basis and Microsoft Outlook, Excel and Word on their application.
We are seeking individuals who are enthusiastic, compassionate, flexible and creative in their approach who can work alongside team members to provide high quality and effective administrative support.
The successful candidate will be supervised and line managed by the Business Support Manager but will be expected to work with high levels of autonomy in a high volume, time limited therapeutic setting. Previous experience working in an IAPT or equivalent service would be an advantage. People with lived experience of mental health issues are encouraged to apply for this post.
The service works core 9-5 hours but offers therapy opportunities for clients between the hours of 8am-8pm and in the future, on Saturday mornings. The successful candidate should be prepared to work flexibly to meet service needs within these hours
Working for our organisation
The Staffordshire and Stoke on Trent Talking Therapies Service is a creative organisation which embraces staff ideas to constantly seek ways of taking the service forward to adapt to changing expectations.
We have strong links with academic institutions with staff from the service teaching university courses devised in conjunction with MPFT
Our staff lead professional development sessions locally and nationally and you will be actively encouraged to develop your practice through internal and external CPD opportunities.
Our service is part of the Midlands Partnership NHS Foundation Trust
Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.
Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria
We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us
Detailed job description and main responsibilities
Key Responsibilities
· To be the first point of telephone contact for service users, carers, GPs, identifying urgent calls and prioritising responses. Dealing with enquiries which may at times be of a distressing nature/verbally aggressive and require sensitive handling.
· To organise own workload using independent judgement to prioritise required tasks and duties.
· To provide confidential secretarial and organisational support to all staff
· To maintain outlook calendars.
· To use a range of office machinery including the use of computerised data systems and word processing facilities.
· To open, sort and distribute mail ensuring that urgent mail receives appropriate attention.
· To carry out general office duties including photocopying and dealing with / ordering stationery levels and team supplies.
· To support the team/ manager in organising the administrative function of the team.
· To process referrals to the team and update patient files as and when required.
· To take minutes of meetings, transcribe minutes and distribute to team members
· To undertake such other duties as may be required.
A detailed job description and personal specification listing necessary qualifications are attached. Applicants should evidence how they meet the criteria on the personal specification in their supporting statement
Please apply early - We reserve the right to close the vacancy once we have received sufficient applications.
Previous Applicant need not apply.
Person specification
Qualifications
Essential criteria
- Good basic education to include English Language
Knowledge
Essential criteria
- Thorough working knowledge of using Microsoft Office, including data base management
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Christina Groucott
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 01785 221470
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