Job summary
- Main area
- County Imaging Department
- Grade
- Band 2
- Contract
- Permanent: Shift pattern in place
- Hours
- Part time - 33 hours per week (Weekday shifts, mornings, days, evenings - Including weekends and bank holidays)
- Job ref
- 205-5901014-A
- Employer
- University Hospitals of North Midlands NHS Trust
- Employer type
- NHS
- Site
- County Hospital
- Town
- Stafford
- Salary
- £22,383 pro rata
- Salary period
- Yearly
- Closing
- 11/07/2024 23:59
Employer heading
![University Hospitals of North Midlands NHS Trust logo](https://static.trac.jobs/employer-logos/403.png)
Receptionist/Helpdesk
Band 2
Job overview
An exciting opportunity has arisen within the Imaging Directorate, County Hospital Reception Team for an enthusiastic, efficient and flexible individual who is able to multi-task.
This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support. You will need to be able to communicate well at all levels and have good attention to detail . Telephone / ICT skills are essential. You will be a quick thinker who is able to juggle tasks, a team player and also a confident person who is able to work independently.
You will need to be flexible as the rota requires Monday to Sunday working including mornings, afternoons, long days, weekends, and bank holidays.
Main duties of the job
- To welcome patients into the Imaging Department and attend them on the Imaging computerised system. The patients attending could be for X-Ray, CT, MRI, Ultrasound and some Interventional Radiology.
- To complete administration duties including using a PC to process all the referrals coming in to the department, processing DNAs, actioning emails, answering the telephone, Batch Printing and booking patients into the the correct department together with some ad hoc duties as needed.
- To liaise with all clinical Team Leaders and staff in the Imaging Department.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager (see contact details below).
Person specification
Essential
Essential criteria
- Knowledge of Microsoft Office
- Good standard of Education - English and Maths
- Reception Experience
- Knowledge of Data Protection & Confidentiality
- Good Communication Skills
Desirable criteria
- NHS Experience
- Advance computer skills qualification
- Ability to deal with customers and handle enquiries
- Knowledge of CRIS
- Experience of handling complaints
- Data inputting
Experience
Essential criteria
- Handling confidential information
- Experience of working in a fast paced demanding administration environment
- Experience of handling large volume of telephone calls
Desirable criteria
- Knowledge of Imaging Services
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jayne Smith
- Job title
- County Imaging Junior Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 01785 886240
- Additional information
Between 9:00 and 16:00
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