Job summary
- Main area
- Imaging
- Grade
- Band 4
- Contract
- Permanent: across site working required - main base is Royal Stoke
- Hours
- Full time - 37.5 hours per week
- Job ref
- 205-6685620
- Employer
- University Hospitals of North Midlands NHS Trust
- Employer type
- NHS
- Site
- Royal Stoke University Hospital
- Town
- Stoke-On-Trent
- Salary
- £26,530 - £29,114
- Salary period
- Yearly
- Closing
- 07/11/2024 23:59
Employer heading
Junior Operational Services Manager
Band 4
Job overview
An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient individual to join the team as a Junior Operational Services Manager within the Imaging Department.
This post offers an excellent opportunity for an individual wishing to gain exposure to a wide range of operational issues as well as staff management.
The post holder will be expected to deal with Complaints, Datix, the production and management of SOPs and well as ensuring staff are compliant with Stat & Mand training and conducting PDR’s when required.
The ability to manage and prioritise a busy workload in a fast paced and demanding working environment is essential.
Main duties of the job
The Junior Operational Services Manager (JOSM) will be responsible for the assistance of the day-to-day administration and operational management support for Main Reception Areas and Help Desk within the imaging directorate at Royal Stoke and County Hospital. The JOSM will work closely with both the Operational Services Managers (OSMs) as well as linking in when required with the Senior Operational Services Manager (SOSM) to ensure a high standard of service delivery in line with national and local targets.
The post holder will be required to prioritise workload to ensure deadlines and targets are met.
To challenge in a positive manner current working practices and promote a culture of transformation and continuous improvement.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.
Detailed job description and main responsibilities
Please see attached Job Description and Personal Specification for the Junior Operational Services Manager post.
Person specification
Essential
Essential criteria
- Minimum of 3 GCSE’s / O levels (Band AC) to include Maths & English or equivalent
- IT skills at an advanced level NVQ Level 3 in admin/clerical/customer service related area
Desirable criteria
- ECDL / other IT qualification
Experience
Essential criteria
- Computerised systems with the ability to use the Microsoft package.
- Handling confidential/sensitive information.
- Minimum of one years experience of working in the NHS or other complex organisations.
- Minimum of one years experience of dealing with patients/public/customers, either face to face or via the telephone, on a daily basis.
- Experience in dealing with waiting lists and targets.
Desirable criteria
- Experience of working in an appointment booking environment.
Knowledge, Skills and Training
Essential criteria
- Excellent standard of literacy and numeracy.
- Excellent organisational skills.
- Excellent communication skills.
- Ability to work to defined protocols and seek advice where appropriate.
- Experience of dealing with general public.
- Experience of using information systems.
- Data inputting. IT Systems.
- A basic knowledge of anatomical sites.
Personal Qualities
Essential criteria
- Ability to work under pressure and tight deadlines.
- Excellent interpersonal skills and telephone manner.
- Methodical/organised approach.
- Ability to divert from one set of tasks to another.
- Thorough and takes pride in work.
- Flexibility, Reliability, Excellent attendance record.
- Smart appearance. Good general health.
- Ability to travel Enthusiastic.
- Ability to put people at their ease whilst discussing sensitive information.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Kim Clay
- Job title
- Operational Services Manager
- Email address
- [email protected]
- Telephone number
- 01782 676309
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