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Job overview

The role is to support the Medical Secretaries and work alongside the current administration assistant in the day to day running of the Orthodontic Admin Office. This will involve working the the clinical and nursing teams to ensure the safe and effective running of the service.

Due to varying pressures in the administration team there may also be the occasional need for the successful candidate to work on the Oral and Maxillofacial Reception meeting and greeting patients during periods of annual leave or to cover during sickness.

Main duties of the job

• You will be expected to deal with incoming enquiries from patients and members of the team and work through these with the wider team.
• To book clinics and type clinical letters.
• Liaise with the clinicians and wider team in regard to patient queries and appointments.
• Submit clinic authorisation forms when consultants on annual or study leave.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people, and we’re highly regarded for our facilities, teaching and research.

The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full-time, part-time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.