Job summary
- Main area
- ACAH Clinical Coordinator
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 205-6362295
- Employer
- University Hospitals of North Midlands NHS Trust
- Employer type
- NHS
- Site
- 1 Smithfield
- Town
- Stoke on Trent
- Salary
- £35,392 - £42,618 per annum
- Salary period
- Yearly
- Closing
- 11/07/2024 23:59
Employer heading
ACAH Clinical Coordinator
Band 6
Job overview
As a member of the Acute Care at Home team (ACAH), you will be an important part of the national 2 hour Urgent Community Response and roll out of virtual services, a ground breaking initiative that will pave the future of the NHS.
The ACAH service brings together acute & community nursing services, allowing for development of knowledge, skills and experience in a varied and exciting speciality. By supporting early discharges from hospital, as well as hospital avoidance from the community rapid intervention services, we are able to provide subacute care for patients in the comfort of their own homes. Benefits of this approach include the avoidance of deconditioning, ensuring that family involvement and independence is promoted, and ensuring that other service scan run alongside the virtual ward such as care agencies which in turn minimises disruption to the patients’ lives.
As the Nurse coordinator you will work alongside the Lead ACP’s & Operational Managers, clinicians, nurses and the Virtual ward Matrons, to facilitate effective use of our 2 hour UCR & Virtual Ward Beds.
The Nurse coordinator will provide triage assessment, clinical support, advice, assistance and professional expertise to all health care professionals contacting ACAH
The Service will be the access point for 2hr Urgent Community Response (CRIS) & Virtual Ward (VW) referrals within the UHNM Footprint and MPFT Community Services, taking referrals from the Integrated Care Coord Centre, and Acute Hospitals
Main duties of the job
To work as a key member of the Acute Care at Home Team to ensure professionals are able to make referrals through the services hub
To offer sound clinical advice that overseas entry into the service
To manage the allocation of work within the 2hr UCR team
To offer clinical oversight of patient caseloads in order to support the CRIS practitioners
To offer clinical support with diagnostics, onward referrals to follow on pathways
Support the Lone Working Policy within ACAH
To work in conjunction with the Lead Clinical Practitioner to provide high quality, clinical triage using knowledge, skills and critical thinking and professional judgement
To control and manage calls effectively by using skilled questioning, active listening and excellent verbal communication skills in a calm, professional manner
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
Please see full Job Description and Person Spec documents attached
The role will include the collation of records and data so that utilisation can be reported effectively, and the promotion of the Virtual Ward across the acute trust to ensure effective patient flow and bed utilisation.
The Nurse coordinator will be expected to receive referrals into all aspects of our service, allocate workload and clinical visits, act as clinical contact for our service, support our clinical team with enquiries, case management and clinical oversight. The coordination of our referral access point will be pivotal to the smooth running of our ACAH service.
Person specification
Essential Qualifications
Essential criteria
- • Educated to degree level.
- • Evidence of higher level study at Masters Level; Alternatively working knowledge and experience at an equivalent level
- • Current HCPC Registration
- • Current NMC Registration first level Nurse essential
- • Physical Health Assessment Qualification or equivalent
- • Leadership and Management Qualification
- • Proficient in the use of Microsoft office: Word, Excel, access and Power-point
- • Professional training delivery qualification or equivalent experience of delivering and facilitating in challenging environments.
- • Portfolio of certified/accredited professional development activity undertaken in relevant areas
- • Experience and/or qualifications in the specific area Organisational Development
- • Safeguarding level 1-3 for Adults
Knowledge, Skills, Training and Experience
Essential criteria
- • Demonstrates negotiating, persuasive, motivational, reassurance skills, gives formal presentations
- • Demonstrates highly developed specialist knowledge of working in an Acute Trust or Community Service, underpinned by theory and experience
- • Experience of providing highly specialist advice concerning care; being accountable for direct delivery of sub-division of a clinical, clinical technical or social care service
- • Experience of working across boundaries to develop networks with key stakeholders
- • Experience of managing a diverse team utilising the full spectrum of HR practices
- • Ability to prioritise workload in response to service need
- • Ability to work autonomously and be accountable for own actions
- • Ability to motivate and support others to achieve goals
- • Able to utilise initiative to solve problems and develop the service
- • Ability to work as part of the wider team
- • Broad experience of project work and managing projects in a complex multi system environment
- • Experience of delivering training programmes & presentations to various levels of staff.
- • Experience of facilitating staff engagement interventions with groups of staff or teams • Good influencing and networking skills
- • Good influencing and networking skills
- • Excellent written and communication skills
- • Ability to maintain confidentiality and deal with situations in a sensitive manner
- • Ability to follow complex instructions and make the complex simple
- • Ability to contribute directly to the production of strategy and policy documentation
- • Ability to develop medium and long term plans to meet service need and ensure sustainability
- • Ability to apply evaluative and reflective techniques to personal practice, events and activities
- Ability to understand, interpret and critically analyse data and information
Desirable criteria
- • Experience in managing budgets and approval of expenditure
- • The ability to integrate theory and practice through the effective development and delivery of learning programmes and events which take full account of relevant learning methodologies, principles and paradigms
Personal Qualities
Essential criteria
- • Positive mind set in respect of supporting organisational change; learning, and continuous improvement.
- • Effective interpersonal and intrapersonal skills including high degree of self- awareness and self-regulation
- • Takes responsibility and is accountable for delivering to their agree objectives
- • Consistently professional, collaborative and compassionate in their approach.
- • Works with patients and people at the fore – operates to a customer service ethos
- • Acts to support and enable effective teamwork
- • Delivers work of consistent and predictable high quality
- • There is frequent requirement for prolonged concentration when facilitating
- • Emotional effort; the post holder will at times be exposed to distressing and emotional circumstances
- • Ability to travel to and work across multiple sites
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lesley Roberts
- Job title
- Head of Nursing and Operation Acute Care At Home
- Email address
- [email protected]
- Telephone number
- 03001230983
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