Crynodeb o'r swydd
Teitl cyflogwr
Cancer Support and Information Assistant
Band 3
Trosolwg o'r swydd
The post holder will provide a meet and greet service in the Cancer Support and Information Centres for individual patients, carers, relatives and professionals to support access to high quality information and support in relation to cancer across the two Hospital sites, County Hospital in Stafford and Royal Stoke University Hospital in Stoke on Trent and will be expected to work regularly at both of these. This will include triage of individual patient needs, provision of verbal and written information, supportive listening and signposting to available services.
Training, support and supervision is integral to this post and it is important that the post holder shows an ability to identify their own learning and development needs and a willingness to undertake further study, both formal and informal in order to address those needs.
This is a 12 month fixed term contract and is a secondment opportunity for internal candidates and/or for candidates employed elsewhere in the NHS
Prif ddyletswyddau'r swydd
The post holder will have face to face contact with people requiring guidance and support for their information needs. This may be cancer specific information or for example sign posting to services to guide them regarding financial or emotional support. They will be responsible for providing administrative support and maintaining a specialist resource of up-to-date and accurate information for display within the Macmillan Cancer Support & Information Service (MCSIS) and wards/departments across the Trust. This role will also involve researching new information and local services to support the needs of those affected by cancer and maintaining a signposting directory.
The post holder will be required to co-ordinate, liaise with, and mentor volunteers and newly-recruited staff under the guidance of the Macmillan Cancer Support and Information Service Manager.
Gweithio i'n sefydliad
The Cancer Support and Information Centres have both been refurbished and aim to ensure the availability of timely information across the Trust.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research.
The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
For more information on the role, please see the attached Job Description and Person Specification. This role is also open to secondments - please seek support from your line manager first if you would like to apply for this as a secondment opportunity.
If you would like to know more about this position, an informal chat is encouraged;
For further details / informal visits contact: Emma Kelly
Manyleb y person
Essential Qualifications
Meini prawf hanfodol
- • Minimum 2 years NHS experience of direct patient/public contact or experience of working in a healthcare or social care setting
Meini prawf dymunol
- • Communication skills training or customer service qualification
Knowledge and Skills
Meini prawf hanfodol
- • Information provision (face to face, email and telephone)
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Emma Kelly
- Teitl y swydd
- Cancer Support and Information Services Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01782 676333
Rhestr swyddi gyda University Hospitals of North Midlands NHS Trust yn Gwasanaethau gweinyddol neu bob sector