Job summary
- Main area
- Emergency Department
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (06:00-14:00, 08:00-16:00,12:00-20:00, 14:00-22:00 & 22:00-06:00)
- Job ref
- 205-6079012-B
- Employer
- University Hospitals of North Midlands NHS Trust
- Employer type
- NHS
- Site
- Royal Stoke
- Town
- Stoke on Trent
- Salary
- £22,383 per annum pro rata
- Salary period
- Yearly
- Closing
- 11/07/2024 23:59
Employer heading
Receptionist
Band 2
Job overview
We are looking for an enthusiastic, motivated individual with excellent customer facing experience and interpersonal skills to work as a Receptionist within Emergency Department at the Royal Stoke site.
Main duties of the job
Candidates should possess a professional attitude to their work and have the ability to work flexibly in a busy environment. You ideally will have the experience of a customer focused role and be familiar with reception/administrative processes and practices. Experience of working within the NHS is desirable.
You will be required to work as part of a team as well as being able to use your own initiative and prioritise your workload to meet deadlines.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please contact Deborah Bould.
(see contact details)
Person specification
Qualifications
Essential criteria
- GCSE’s or equivalent
Desirable criteria
- NVQ I or II or its equivalent in Customer Care.
- AMSPAR diploma in Healthcare Reception.
Experience
Essential criteria
- Proven experience of working in a customer facing role
Desirable criteria
- Previous reception experience within a healthcare setting
- Proven experience of working in a face-to-face reception environment
Skills and Knowledge
Essential criteria
- Keyboard Skills
- Basic PC awareness
- Excellent interpersonal skills
- Excellent communication skills
- Ability to work as a member of a team
- Ability to prioritise workload
Desirable criteria
- Knowledge of Emergency Department IT System
- Knowledge of University Hospital of North Midlands (NHS) Trust
- Knowledge of Hospital Information Support System
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Deborah Bould
- Job title
- Senior Support Officer
- Email address
- [email protected]
- Telephone number
- 01782 674402
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