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Job overview

To assist the Directorate Management Senior Team, as directed by the Clinical Director, Directorate Manager/Matron in the efficient and effective operational management of resources within the Directorate in order to deliver continually improving high quality patient care within the resources available.

To deputise for the Operational Services Manager where necessary.

To assist and where appropriate lead projects, providing regular update reports on the progress of work.

To work with other Directorates/Divisions to ensure the achievement of the Trust’s and Divisional corporate objectives. 

To oversee and monitor patients Referral to Treatment (RTT) pathways for the Directorate.

To work flexibly in order to deliver the Directorate agenda and to offer support to other colleagues including cover in times of absence.

To provide general administrative support to the Directorates, ensuring in particular that supporting services are delivered effectively in the interests of patient care.

The post holder can be deployed across other areas to support service lines as required and agreed with the Clinical Director or Associate Director.

As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.

Main duties of the job

To assist the Directorate Management Senior Team, as directed by the Clinical Director, Directorate Manager/Matron in the efficient and effective operational management of resources within the Directorate in order to deliver continually improving high quality patient care within the resources available.

To deputise for the Operational Services Manager where necessary.

To provide general administrative support to the Directorates, ensuring in particular that supporting services are delivered effectively in the interests of patient care.

To oversee and monitor patients Referral to Treatment (RTT) pathways for the Directorate.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. 

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.