Crynodeb o'r swydd
Teitl cyflogwr
Support Secretary
Band 3
Trosolwg o'r swydd
The General Medicine Directorate have vacancies for two x 35 hour, Band 3 Support Secretaries. These posts are a new and exciting role in our Acute Renal department, these roles will be based at Royal Stoke Hospital, where you will be working in a friendly but busy team.
The post holders will have a Consultant allocated to them
The post holders are required to support the Medical Secretary/Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve management for, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate.
Prif ddyletswyddau'r swydd
Responsible for supporting a Consultant; managing clinics, diaries, meetings etc
· Retrieve and type clinic letters.
· Understanding and application of RTT policy.
· The post holder will also be responsible for handling telephone and other communications.
· There is a requirement to exchange information with patients and carers, requiring tact and diplomacy. There is also a requirement to communicate complicated information to other departments and external contacts.
· The post holder will plan and organise own time. The job will involve job prioritisation of work for others which will involve resolving conflicting diary appointments and schedules.
· The post holder will liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department ensuring that patients notes are requested and provided in a timely manner.
· The post holder will develop office and secretarial practices to continually improve service delivery.
· The post holder will be required to use a computer for a significant proportion of the day and concentration would be required when transcribing and/or typing complicated medical documents. Limited exposure to emotional and distressing circumstances exists and would be limited to the typing of letters of a distressing nature and contact with distressed patients.
Gweithio i'n sefydliad
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Retrieve and type clinic letters – Renal currently use Digital Dictation
Understanding and application of RTT policy
The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly. The post holder will need to ensure that systems are in place to deliver a high standard of communication to build and maintain good working relationships.
There is a requirement to exchange information with patients and carers, requiring tact and diplomacy. There is also a requirement to communicate complicated information to other departments and external contacts.
The post holder will plan and organise own time. The job will involve job prioritisation of work for others which will involve resolving conflicting diary appointments and schedules.
The post holder will liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department ensuring that patients notes are requested and provided in a timely manner.
The post holder will develop office and secretarial practices to continually improve service delivery.
The post holder will be required to use a computer for a significant proportion of the day and concentration would be required when transcribing and/or typing complicated medical documents. Limited exposure to emotional and distressing circumstances exists and would be limited to the typing of letters of a distressing nature and contact with distressed patients.
Manyleb y person
Essential Qualifications
Meini prawf hanfodol
- • Good general education to include GCSE or equivalent in English and Mathematics
- • RSA Level 3/AMSPAR or equivalent experience in word process
Knowledge, Skills, Training and Experience
Meini prawf hanfodol
- • Relevant experience in a similar secretarial role within the NHS
- • Audio typing
- • Experience of working with medical terminology
Personal Qualities
Meini prawf hanfodol
- Positive mindset in respect of supporting organisational change; learning, and continuous improvement. •
- Effective interpersonal skills
- Consistently professional, compassionate in their approach.
- Works with patients and people at the fore – operates to a customer service ethos
- Delivers work of consistent and predictable high quality
Meini prawf dymunol
- Ability to travel to and work across multiple sites
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Helen Robertson
- Teitl y swydd
- Operational Services Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01782676015
- Gwybodaeth i gefnogi eich cais
Zoe Hancock
Renal Medical Secretary
01782676346
Rhestr swyddi gyda University Hospitals of North Midlands NHS Trust yn Gwasanaethau gweinyddol neu bob sector