Crynodeb o'r swydd
- Prif leoliad
- Clinical Systems Training and Support Lead
- Gradd
- NHS AfC: Band 5
- Contract
- Parhaol: Home based but requires travel to sites
- Oriau
- Rhan-amser
- Gweithio gartref neu o bell
- Cyfeirnod y swydd
- 232-COR-6441413
- Cyflogwr
- North Staffordshire Combined Healthcare NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Lawton House
- Tref
- Stoke-on-Trent
- Cyflog
- £28,407 - £34,581 per annum pro rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 25/07/2024 23:59
Teitl cyflogwr
Clinical Systems Specialist and RA Lead
NHS AfC: Band 5
Trosolwg o'r swydd
We are looking for a Clinical Systems Specialist and RA Lead to work 30 hours over a 4 day week between Monday to Friday.
This is a band 5 role £28,407 - £34,581 per annum pro rata.
The role of the Clinical Systems Specialist and RA Lead will be to provide overall leadership and organisation of all aspects of Registration Authority across the Trust. The role will support the current business as usual processes and the Trusts Digital by Choice Strategy.
Previous experience is essential, and desirable if in a clinical setting (or equivalent experience).
The work base is home, but the role will require travel to Trust sites.
You will be able to find a full Job Description and Person Specification attached within the supporting documents.
If you would like to discuss this opportunity informally, please email Naomi Bailey, Clinical Systems Manager ([email protected])
PLEASE NOTE: Candidates will be scored and shortlisted based on the items in the person specification. Please ensure you have addressed each area in your application.
Prif ddyletswyddau'r swydd
As part of the Clinical Systems team you will be responsible to lead and organise all aspects of Registration Authority (RA), smart card production and distribution, including training of RA agents throughout the Trust. To understand, review and create RBAC/PBAC roles and supporting system templates. To undertake RA processes in accordance with national and local policies and procedures complying with the Data Protection Act and policies of confidentiality.
Providing IT training on a wide and varied range of clinical and non-clinical systems across the Trust. To develop guided and standalone e-learning, facilitated and classroom based courses designed to meet changing customer requirements underpinning successful roll out of IT system projects.
Provide specialist support and advice to Health Professionals, Clinical Teams and NHS Managers to ensure data within system administration is accurate, complete and available to support the use of clinical systems.
Provision of system administration supporting user access, system performance, version release and maintaining appropriate levels of system security and data integrity.
Gweithio i'n sefydliad
North Staffordshire Combined Healthcare NHS Trust is a leading provider of mental health, social care, learning disability and substance misuse services in the West Midlands.
We are a forward-thinking Trust and are extremely proud to have attained the highest possible rating of “Outstanding” from the Care Quality Commission (CQC), one of only two specialist mental health Trusts in England to achieve this.
We’re also delighted to have won the prestigious award of ‘Trust of the Year’ at the national Health Service Journal Awards 2022.
Our vision is ‘To be Outstanding in all we do and how we do it’ and the way we do inclusion is no exception. As a ‘Disability Confident Employer’, we very much believe that inclusion is something that you feel when you work at the Trust and we are continuously developing our culture of inclusion. Our teams pride themselves on compassion, team work and resilience.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
The post holder is responsible for providing a day-to-day support service to support Trust operational needs in relation to (RA). This includes supporting and training the Clinical Systems Team to deliver-
• Creation, amendment, maintenance and disable user and smartcard access rights on authorisation
• Review upgrades and impact on existing Trust roles
• Re-set user PIN numbers on validation of user identity
• Renewal of Smartcard certificates
• Testing of new upgrade releases
• Service reporting
• Clinical Systems Support
• Clinical System administration
Specialist/technical requirements
• To have specialised knowledge of clinical IT & RA systems.
• Required to use a range of technical tools for development and delivery of on line training packages.
• To have specialised knowledge of Microsoft Office products including Word, Excel, Access, PowerPoint, Visio and Outlook.
• Required to use and transport a variety of IT related equipment including laptops and projectors within own location, to training and meeting venues across and external customer sites.
• Participate in reviews of advances in technology supporting customer organisations
• To support a variety of clinical and non-clinical systems from a variety of suppliers, assisting in the production of user guidance documentation.
• Understand and use of Registration Authority systems in production & maintenance of Smartcards.
• Support the registration of staff for training & testing using on-line training system. Updating National Training Databases as required.
• Supporting the transition from development projects into operational services whilst maintaining business as usual.
Communication and relationships
• Communicate highly complex information some of which may be sensitive or contentious
• Support the Development of communication plans to minimise service disruption and maximise the benefits and opportunities of clinical systems
• Communicates a range of clinical systems issues which can be complex and multi stranded.
• Deal sensitively and empathically with a range of clinical staff when implementing systems which have an impact on service delivery/business change.
• Ability to deal effectively with a range of queries/complaints from health care professionals
• Represent the Trust, local and national user Registration Authority groups and at conferences as and when required.
• The post-holder must maintain a customer service focus at all times.
Manyleb y person
Qualifications
Meini prawf hanfodol
- Degree in a relevant subject, or equivalent experience
- Evidence of continuous professional development
- Advanced computer literacy, Microsoft Office (Word, PowerPoint, Camtasia, Visio, Excel, Outlook)
Meini prawf dymunol
- IT qualifications appropriate to the remit of the work
- Specialist Service Management qualification e.g. ITIL Foundation qualification or equivalent experience
- IT Training qualification
Experience
Meini prawf hanfodol
- In depth understanding and use of Registration Authority systems in production & maintenance of Smartcards and associated reporting
- Clinical system support experience
- Experience of working at different levels within and between organisations
- Experience of supporting change processes within a Healthcare setting
- Experience of creating/establishing new work procedures
- Experience of gathering user requirements and process mapping supporting development of clinical systems and training approaches
- Experience of utilising information within Clinical or RA Systems
Meini prawf dymunol
- NHS Experience working on or support of ICT implementation programmes
- Experience in the identification of training needs, design, and evaluation of training
- Training delivery experience
Knowledge and Skills
Meini prawf hanfodol
- Highly developed specialist knowledge of application system functionality
- Specialist knowledge of complex patterns of care delivery within all areas of the local NHS health economy including Mental Health and Community
- Ability to communicate verbally/written complex and or contentious information in a clear and concise manner to a range of staff across local health economy.
- Ability to plan, organise and prioritise own work, team members and work collaboratively within the team
- Ability to set own work priorities and work with minimum supervision
- Ability to interpret complex application system issues, assess and prioritise impact
- Strong interpersonal, negotiation & interpersonal skills
- High level of self-confidence & maturity and able to work in a complex changing environment
- Demonstrate diplomacy, tact, empathy and be politically astute
- Ability to concentrate for long periods of time with frequent interruptions
- Working knowledge of the Lorenzo EPR product
- Working knowledge of the CIS System
Meini prawf dymunol
- Knowledge of NHS patterns of care, supporting systems and processes including community and Mental Health
- Specialist knowledge and experience of educational processes and theories
- Knowledge of NHS data and the use of information
- Able to deliver learning programmes within and across diverse groups and individuals in relation to the implementation of cultural change linked to the adoption and use of ICT
- Knowledge of business & process analysis
- Knowledge of Health Service statistics
Other
Meini prawf hanfodol
- Able to work with sensitive and patient identifiable data in accordance with the Data Protection Act
- Ability to work to tight deadlines Time management skills and the ability to prioritise own workload
- Ability to plan, innovate, organise and prioritise own work and work collaboratively within the team
- Flexibility in work patterns and hours
- Ability to regularly travel to Trust sites
- Ability to move and transport IT equipment on a regular basis
Bathodynnau ardystio / achredu cyflogwyr
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Naomi Bailey
- Teitl y swydd
- Clinical Systems Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07834 150182
Rhestr swyddi gyda North Staffordshire Combined Healthcare NHS Trust yn Gwasanaethau gweinyddol neu bob sector