Job overview

Imaging Reception/Helpdesk Team Leader 

An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient  individual to join the team as an Imaging Reception Team Leader. 

We are looking for a pro-active Team leader who will provide day to day supervision to the Reception and Helpdesk staff in order to provide a first class service to patients, staff and visitors to the Imaging Department. 

You will be required to work 4 days at Royal Stoke and 1 day at County Hospital per week.

Main duties of the job

You will be flexible and reliable and have a minimum of one year's experience in a customer focused environment.  Supervisory skills, IT skills as well as excellent communication skills are essential to the role.

You will also ensure that day to day operational issues are carried out in a timely manner and that requests for the Imaging Department are processed efficiently. The post-holder will be accountable for managing the Reception staff including managing sickness and rotas. 

The ability to manage and prioritise a busy workload in a fast paced and demanding working environment is essential.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. 

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.