Job summary
- Main area
- Neurosciences
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday, Tuesday, Wednesday, Thursday and Friday)
- Job ref
- 205-6646721-B
- Employer
- University Hospitals of North Midlands NHS Trust
- Employer type
- NHS
- Site
- Royal Stoke
- Town
- Stoke-on-Trent
- Salary
- £24,071 - £25,674 pro-rata
- Salary period
- Yearly
- Closing
- 31/12/2024 23:59
Employer heading
Medical Support Secretary
Band 3
Job overview
*previous applicants not need apply"*
Medical Support Secretary Neurosciences - Royal Stoke Site
Working Days: Monday - Friday
The post holder is required to support the medical secretary in the delivery of comprehensive secretarial, waiting list management and administrative support to medical and nursing staff within a specialty team.
Main duties of the job
The post holder will assist medical and nursing colleagues in the organisation of the specialty team workload, communicating appointment and admission related information to patients/carers, ensuring compliance with the Patient Access Policy and Divisional requirements in terms of inpatient waiting list management and typing correspondence and/or transcribing and typing up of minutes as appropriate. The post holder will cover the workload of other members of the Neurology administration team as required.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly.
To deliver a high standard of communication to build and maintain good working relationships.
The post holder will be required to locate and track case notes – if required.
To support the Medical Secretary and specialty team in the delivery of waiting list management.
Liaise with medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department.
Person specification
Experience
Essential criteria
- Secretarial and/or clerical experience.
- Knowledge of Microsoft Office package
Desirable criteria
- Audio typewriting skills
- Knowledge of medical terminology
- Knowledge of the hospital computerised systems
Qualifications
Essential criteria
- Good general education to include GCSE English and Mathematics (or equivalent)
- Proven experience of transcribing/touch typing to a high standard
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Michelle Rigby
- Job title
- Operational Services Manager
- Email address
- [email protected]
- Telephone number
- 01782 679450
List jobs with University Hospitals of North Midlands NHS Trust in Administrative Services or all sectors