Job vacancy: HR Employee Services Assistant, Frimley Health NHS Foundation Trust, Ascot

Job summary

Main area: Human Resources
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 151-SR138-B

Employer: Frimley Health NHS Foundation Trust
Employer type: NHS
Site: Heatherwood Hospital
Town: Ascot
Salary: £24,008 - £25,553 per annum inc HCAS
Salary period: Yearly
Closing: Today at 23:59

HR Employee Services Assistant

Band 3

Detailed job description and main responsibilities

KEY TASKS & RESPONSIBILITIES:

To be responsible for delivering a highly responsive information and advice service, responding to all formats of enquiries personally and in group sessions using many mediums, liaising with specialist functions as required.
To make accurate and effective use of computerised office systems to create and revise documents, recording all customer interactions and producing routine reports.
To undertake a variety of routine activities, administration processes and project work, developing and maintaining written procedures and standards within the team.
To advise managers on basic operational issues and those relating to terms and conditions of employment, seeking guidance from senior colleagues as necessary.
To use a number of HR systems on a regular basis, including the Electronic Staff Record (ESR), TRAC recruitment system and NHS Jobs.
To input new starters, staff changes and leavers into ESR, ensuring high quality and timely processing at all times, in line with department procedures and deadlines.
To be a Registration Authority (RA) Agent for the Trust, supporting smartcard issue and management, including printing cards, PIN unlocking and certificate renewals.
To undertake data input, photocopying, filing and typing duties as directed.
To support the team to maintain accurate, timely and legible records and files..
To be responsible for the use of physical equipment and to report any defects in equipment as appropriate.
To provide ad-hoc support to HR related projects as required, including projects to increase and develop the use of ESR, and to improve current HR processes.

Person specification

Qualifications

Essential criteria

(5 GCSEs or equivalent at C or above) or equivalent experience

Desirable criteria

Certificate in HR Practice (CHRP / CPP) or equivalent level of experience

Experience

Essential criteria

Experience of working as part of a team
Experience of working in an office environment / administrative role
Experience of working in a customer service environment

Desirable criteria

Experience of working within Human Resources
Experience of using the Electronic Staff Record (ESR) system

Skills and knowledge

Essential criteria

Knowledge of information governance and data protection/NHS Experience

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.