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Job summary

Main area
Employee Relations
Grade
NHS AfC: Band 8b
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
323-AC8033-LM-B
Employer
Ashford and St. Peter's Hospitals NHS Foundation Trust
Employer type
NHS
Site
Ashford Hospital
Town
Ashford
Salary
£60,983 - £70,536 Incs. HCAS
Salary period
Yearly
Closing
07/07/2024 23:59
Interview date
24/07/2024

Employer heading

Ashford and St. Peter's Hospitals NHS Foundation Trust logo

Head of Employee Relations

NHS AfC: Band 8b

Job overview

If you are looking for your next challenge to build on your skills, knowledge and experience as an employee relations expert and an inclusive leader, we have just the job. 

We are seeking an exceptional candidate for an exciting new opportunity as the Head of Employee Relations, within the People Services function.

You will be a highly experienced and credible employee relations practitioner, a confident and decisive thinker, able to demonstrate your passion for driving timely results with focus on early resolution, underpinned by compassionate and just and learning culture.

 

You will have strong interpersonal skills and the ability to quickly build relationships, work effectively across the Trust and cultural boundaries, setting and delivering high standards of service, leading a high performing service and employee relations team.

In return you can expect that we will be committed to your health and wellbeing in the workplace, opportunities for learning and development throughout the year, including sector-specific skills development and employment law updates.

PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY

Interview Date: 24 July 2024

Main duties of the job

  • Delivering an agile, best in class employee relations service, with outstanding customer service and clear structured approach to the management of employee relations issues.
  • Ensuring Just and Learning Culture and early conflict resolution, advocacy and mediation are embedded across all ER systems, processes, procedures, and practices with the associated upskilling of the workforce, and people managers.  
  • Ensuring that our policies and procedures are current, clearly signposted, accessible, and effective with related collateral including training, toolkits, guidance available to support people managers and staff with resolving issues, underpinned by our values, aims and Just culture. 
  • System and processes are aligned to provision of dashboard / analytics to people managers and leadership teams as an enabler to those functions embedding in inclusive and just learning culture.   
  • Learning and improvement processes are embedded into the on-going processes across all employee relations activity. This will form part of the on-going improvement programme as part of being an inclusive employer.
  • High performing advisory team, appropriately supported and developed to deliver agile and high standard service.

Working for our organisation

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.

 We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Detailed job description and main responsibilities

Please see the attached supporting documents including further details about the role. 

Key areas of delivery include the delivery of an advisory service. 

For further information about the post please contact Pami Bains, Deputy Chief People Officer, Employee Experience on 01932 722294    or Email: [email protected].

Person specification

Qualifications

Essential criteria
  • CIPD Associate/Chartered Member Status or equivalent level of experience.
  • Highly specialist expertise in Employee Relations matters acquired to Master’s level / equivalent through additional training and / or equivalent experience.

Experience

Essential criteria
  • Significant experience of working in a complex, unionised organisation
  • Significant experience of leading and managing a complex and varied Employee Relations case load
  • Experience of writing and implementing HR policies and procedures.
  • Experience of facilitating and managing change in organisational policy /HR practice
  • Experience of providing HR advice on formal hearing panels to a high standard
  • Evidence of developing innovative HR solutions and providing proactive support to senior managers.
  • Experience of leading and delivering projects
  • Experience of managing HR staff
  • Experience of defending ET claims
  • Extensive experience of working in partnership with Trades Unions

Knowledge

Essential criteria
  • Excellent understanding of HR business partnering, coupled with ability to work in partnership with managers to provide expert HR support.
  • Expert knowledge of employment law and HR best practice and how to interpret this.
  • Thorough understanding and ability to interpret terms and conditions of employment.
  • Knowledge and understanding of use of case management systems.

Skills

Essential criteria
  • Excellent communication skills.
  • Excellent IT, Presentation skills.
  • Ability to build credibility with managers and staff through the use of effective interpersonal skills.
  • Attention to detail and ability to develop excellent problem-solving skills.
  • Tactful when dealing with complex, sensitive and confidential ER issues.
  • Able to deal effectively with antagonistic or challenging behaviours.
  • Customer focussed and results driven.
  • Good leadership skills.
  • Analytical and problem-solving skills.
  • Proficient in use of IT packages including Microsoft Office suite
  • Confidence to challenge the status quo and/or impart unwelcome news

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedStep into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Pami Bains
Job title
Deputy People Officer, Employee Experience
Email address
[email protected]
Telephone number
01932722294
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