Job summary
- Main area
- Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 323-AC8176-SK-A
- Employer
- Ashford and St. Peter's Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Ashford Hospital
- Town
- Ashford
- Salary
- £23,575 pa, inc. HCAS
- Salary period
- Yearly
- Closing
- 02/08/2024 23:59
Employer heading
Receptionist, Ophthalmology
NHS AfC: Band 2
Job overview
We currently have an exciting opportunity for a forward-thinking, proactive and highly motivated Receptionist within our Ophthalmology Department for a full- time contract.
You will be working on a busy Ophthalmology Reception based at Ashford Hospital and will be the first point of contact for patients and medical staff.
For this role you will need to be organised and have the ability to deal with busy clinics and demanding situations.
If you have strong customer service skills, excellent clerical and IT skills, and can communicate effectively with both patients and staff we look forward to hearing from you.
In return we offer opportunities for training and development, access to the NHS Pensions Scheme, work perks, NHS discounts; opportunities for flexible working and on-site childcare provision (nursery).
If you would like to speak to someone regarding this post please contact Elisha Rose [email protected] or Isha Minhas - [email protected]
Main duties of the job
Using Cerner/SSC to update patient details and register patient attendance.
To follow necessary procedures to ensure clinical / nursing staff are aware of the patient’s arrival. Patients will be directed to the correct waiting area by reception staff.
Ensure all appointments are in the correct episodes and make corrections if necessary.
Escalate to services where outcomes & attendances have not been recorded.
To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patient’s relatives, staff and other healthcare colleagues on appointments and other Trust Services.
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Detailed job description and main responsibilities
To work as part of the team, that provides support to the Ophthalmology Department and assists staff in providing an effective service.
To act as the first point of contact for all patients and visitors to the Ophthalmology Department.
Provide administrative support for the Clinical staff and the Clinical Office Administration Team.
To be proficient on Cerner and other hospital computer systems as required.
To liaise with a cross-section and multi-disciplinary team of staff that delivers effective communication and up-to-date systems.
Person specification
Qualifications
Essential criteria
- English GCSE Grade C or equivalent/Computer skills
Experience
Essential criteria
- Administrator experience, experience and knowledge of software programs
Desirable criteria
- NHS experience/Software experience
- Experience of working in a front line position with the general public
Knowledge
Essential criteria
- Trust vision, values and strategic objectives
Skills
Essential criteria
- Flexible and able to adapt to changing situations
- Able to provide a customer focused service
Other requirements
Essential criteria
- Able to demonstrate that you are honest, reliable and trustworthy, treat patients, visitors, colleagues with respect.
Attitude, Behaviour and Values
Essential criteria
- Always puts patients first
- Customer service focus
- Willing and able to take personal responsibility
- Demonstrates passion for excellence
- Seeks out and takes opportunities for improving the service offered
- Takes pride in their work and their team
- Flexible in their attitudes and behaviours to support team working and delivery of objectives
- Respects, values and cares for others
- Supports learning and development of self and others
- Supports and promotes equality and diversity
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elisha Rose
- Job title
- Clinical Office Team Leader
- Email address
- [email protected]
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