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Job overview

You will be working within a supportive clerical team managing referrals and bookings for Therapy outpatients.  This role will be working with the Therapy Appointments Booking team predominantly based at Fleet and Frimley Park Hospital.

Main duties of the job

• As part of the Therapy Appointments Booking team, to provide a service for the booking patient Therapy appointments.
• You will be mainly based at Fleet Community Hospital with the opportunity to work at Frimley Park Hospital and  Farnham Hospital in the future. 
• To be responsible for managing clinicians’ diary templates
• To make sure that all new patients are registered
• To update patient information on systems, as and when required to ensure timely accurate data.
• To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
• To provide administrative support to the Dietetic outpatients service.
• To provide administrative support to the Therapy outpatients service.
• To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.
• To liaise with other departments to ensure seamless patient care.
• To maintain an exemplary standard of customer care and patient confidentiality.

Working for our organisation

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.