Job overview

Appointments Officer – Radiology Bookings Team

We are excited to offer an opportunity for an enthusiastic and motivated Appointments Officer to join our busy and friendly Radiology Bookings Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys patient interaction, and is committed to providing excellent service.

As a key member of our administrative support team, you will be responsible for booking patient appointments, handling telephone and email enquiries, and delivering a high standard of customer service. You will also provide flexible support across the department, including reception cover when required.

This is a vital role in helping ensure our radiology services run smoothly and efficiently, supporting both patients and clinical staff.

Main duties of the job

Your job role will be varied and interesting, you will be liaising with patients and working closely with Healthcare Professionals.

You will possess good communication and IT skills and have previous experience of working in an office environment preferably with some NHS administration knowledge. A good telephone manner is essential and you must be a good team player showing care and consideration to all our patients and staff.

Administration and customer care skills must be of the highest standard. Working in a small group and being a good team player are key requirements of this role as is the ability to handle large volumes of workload under pressure.

You will work 37.5 hours a week

You will report to the Radiology Support Services Lead

Working for our organisation

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.