Job summary
- Main area
- Medicine Directorate
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 343-NN-6400073-A&C-AG
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- Carshalton
- Salary
- £56,388 - £62,785 pro rata pa inc HCAS
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Service Manager - Medicine Directorate
Band 8a
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values
Job overview
We are looking for a Service Manager to work with our highly motivated clinical and administrative teams to develop and manage services across our two-site Trust. Post holder will be responsible for two medicine areas across the ESTH footprint.
Operating as a member of the senior management team you will be actively involved in the development of care pathways that will improve the quality of services we are able to offer to our patients, including liaison with community services to maximise the benefits of integrated working.
Together with clinical teams you will be responsible for delivering all key performance and financial targets including relevant quality standards and CQUINS in areas managed where appropriate.
In view of the challenging financial environment throughout the healthcare sector and in line with our current recovery programmes in place, we are looking for someone who can demonstrate a level of creativity in their thinking, whilst being able to practically manage services at an operational level.
Main duties of the job
Post holder will be responsible for the Diabetes & Endocrine and Dermatology services within the Medicine directorate.
A service manager has a pivotal role in conjunction with Medical and Nursing leads in the delivery of safe, efficient and effective clinical care.
The post holder will be expected to undertake activities such as working closely with clinicians in order to achieve optimal patient care, delivering safe and effective services, ensuring administrative pathway of care is managed effectively, to make decisions and work on projects to enhance care provided within services, and to promote and support delivery of access targets, waiting times and find innovative ways to raise healthcare standards for all.
Working for our organisation
We offer an extensive range of services, including cancer, pathology, surgery, and gynaecology to 500,000 people in south west London and north east Surrey. We operate two busy general hospitals, Epsom Hospital and St Helier Hospital, and run services from other locations, including Sutton Hospital. St Helier Hospital is home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children, while Epsom Hospital is home to the South West London Elective Orthopaedic Centre (SWLEOC). Both Epsom and St Helier hospitals have Accident and Emergency departments (A&E) and Maternity services (Obstetrics).
We also play an active role in the local healthcare economy, and are the lead provider in two innovative health and care partnerships. Together, we are called Sutton Health and Care – you can visit our website www.suttonhealthandcare.nhs.uk.
Detailed job description and main responsibilities
Please see attached job description to outline role and key responsibilities.
This role includes the achievement and management of operational performance and governance standards as well as managing and maintaining training and HR requirements of staff that are within the clinical directorate.
Person specification
Qualifications
Essential criteria
- Graduate level or equivalent academic or healthcare professional qualification or equivalent knowledge
- Evidence of continuing professional development
Experience
Essential criteria
- Operational management experience at band 6 or above or equivalent
- Health service / sector experience
- Evidence of line management responsibilities and management of staff
Desirable criteria
- Knowledge of modernisation tools and techniques
- Evidence of project management
- Evidence of management of staff issues / complex HR using HR policies and procedures
Skills
Essential criteria
- Excellent communication skills both written and oral
Desirable criteria
- Ability to facilitate change, including deployment of service modernisation techniques, change management skills and ability to plan/implement effective projects and workstreams
- Evidence of working with others, including influencing and enabling teams to perform and collaboration with teams outside of Trust and/or directorate
Knowledge
Essential criteria
- Understanding of the complexity of the NHS and the likely changes over the next 3-5 years.
- Understanding of current challenges and recovery planning for services
- Understanding and use of the NHS standards (inc. RTT, Cancer, Diagnostic)
Personal Attibutes
Essential criteria
- Proactivity, takes own initiative
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Emma Sanders
- Job title
- General Manager
- Email address
- [email protected]
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