Job summary
- Main area
- Outpatients
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 343-6373262-FM-MT-AG
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helier Hospital
- Town
- Carshalton
- Salary
- £29,460 - £31,909 pa pro rata inc HCAS outer
- Salary period
- Yearly
- Closing
- 08/07/2024 23:59
Employer heading
Outpatient Clinic Co-ordinator Section Lead
Band 4
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values
Job overview
Outpatient Clinic Co-ordinator Section Lead Band 4
To be directly responsible for the operational management of the Clinic Co-ordinators on a daily basis based on the Epsom Hospital site, but covering St Helier site when required. Ensuring that the service is covered at all times and that any local issues are resolved to the agreed satisfactory standard. They will be expected to support and occasionally deputise for the Operational Manager in regard to Outpatient Reception issues and in the management and development of the Outpatient Department, ensuring the department works towards agreed standards, making decisions and dealing with situations as they arise.
Interview Date: TBC
Main duties of the job
The Patient Services Division is seeking an enthusiastic person to join the Outpatient Clinic Co-ordinator Team as the Section Lead at both Epsom and St Helier Hospitals.
The postholder will be responsible for the daily supervision of the Outpatient Clinic Co-ordinators and work closely with the Operational Managers within Patient Services.
Tasks will include being responsible for 14 reception desks on all 3 sites, dealing with staff issues including rota's, sick leave and annual leave. Dealing with staff and patient queries and allocating reception duties to the team as and when necessary. Other duties will include managing patient complaints, undertaking training with the team, reports monitoring and covering colleagues on reception desks when required.
The post holder will need to be able to work flexibly between Mon- Fri between the hours of 8am - 5.30pm and some weekend work may be required in the future depending on the needs of the service.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across Southwest London and Northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person specification
Education & Qualification
Essential criteria
- • Good broad general education to at least A level standard.
Desirable criteria
- • NVQ Administration level 4
Experience and Skills
Essential criteria
- • Customer service experience
- • Supervisory experience
- • Excellent, up to date, working experience of MS Windows, MS Office, Excel
- • Computer literacy
Desirable criteria
- • Project management
Specific aptitude
Essential criteria
- • Excellent leadership skills
- • Ability to plan and co-ordinate work within area of responsibility
- • Ability to lead a team
Interpersonal Skills
Essential criteria
- • Excellent interpersonal skills
- • Ability to communicate effectively, verbally and in writing
Desirable criteria
- • Evidence of interacting with a wide range of people
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Jackie Mahoney
- Job title
- Patient Services Operational Manager
- Email address
- [email protected]
- Telephone number
- 07469570733
- Additional information
Jane Andoe - Service Manager for Patient Services on either [email protected] or mobile 07919396880
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