Job overview

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in the Paediatric Safeguarding Team at Queen Mary’s Children’s Hospital at St Helier, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment &/or discharge. 

The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing to be able to be seen and that they are treated in the right place, by the right person, at the right time. 

The post holder will ensure high levels of patient care/confidentiality by assisting the Safeguarding Paediatric Service Coordinator and the Paediatric team as needed and by being an accessible customer focus and knowledgeable point of contact for all involved in the service.

Main duties of the job

To be the first point of contact within the department for all requests from social workers for medical advice on child protection matters and to action the outcome according to protocol.

To collect and collate statistical information and to provide information for management purposes as requested.

To deal with incoming correspondence, medical records and arranging doctor’s activity where appropriate.

To adhere to response times to ensure that targets are met.

To ensure that all referrals are entered onto the IT system and files opened or retrieved as appropriate.

To assist the appointments scheduler to maintain referrals/appointments database.

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Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). 

 After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.